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IT Support Technician

ID
14338
Location
Galway, Ireland
Role Type
Permanent
Contact
Michael Brennan
Email
hire@hero.ie
Phone
+353 86 440 3742
LinkedIn
click here
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IT Support Technician

Summary:

The LAN Support Technician I is responsible for providing desk-side support for internal workstations, to include helpdesk services, hardware/software troubleshooting, and application support.

Duties And Responsibilities:

  • Assist employees with hardware and software issues, including applications, peripherals, phone systems, and mobile devices.
  • Set up new user accounts, including PC and phone deployment, security access, and necessary IDs for system access.
  • Monitor and resolve issues through the electronic help desk ticketing system, escalating when needed.
  • Manage user accounts in Active Directory and set up email accounts.
  • Troubleshoot operating system and application issues, both locally and on the network.
  • Provide remote support for users connecting to the network via VPN.
  • Track and manage software licenses, including updates and purchase requests.
  • Maintain documentation of procedures, installations, and training materials.
  • Develop and maintain training plans for new employees, covering various software and systems.
  • Ensure desktops, laptops, peripherals, and equipment are up to date with software updates and maintenance.
  • Manage peripheral equipment and supplies, including printers, scanners, and consumables.
  • Oversee the availability and maintenance of company resources, such as laptops and projectors.
  • Prepare meeting rooms and IT resources for scheduled meetings.
  • Maintain and deploy employee workstation images.
  • Track software and hardware inventory.
  • Maintain organization and cleanliness of network and phone cabling.
  • Assemble desktop computer systems according to company needs.
  • Monitor server activity to ensure business-critical applications are operational.
  • Familiarize oneself with the company's business operations.
  • Adhere to work schedule and attendance policies.

Qualifications:

  • 2 Years Relevant Experience
  • Windows Desktop Operating System (Windows 10).
  • Office Productivity Applications – M365, Word, Excel, Outlook, Powerpoint.
  • Common Desktop Applications.
  • Computer Hardware and Related Peripherals.
  • Familiar with setting up computers and user accounts in Active Directory.
  • Familiar with network protocols and topologies.
  • A+ Certification a plus.
  • Exchange experience a plus.
  • SQL experience a plus.
  • Primary focus is on Help Desk and Desktop Support.
  • Excellent customer service and interpersonal skills.

 

For further information on this role in IT Technician please contact Michael Brennan on Hire@hero.ie  or 086-440 3742

Check out all our open jobs on our HERO Recruitment website – https://www.hero.ie/

 Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval.

Data can only be transferred outside of the EEA on the basis of standards contractual clauses, to a country for whom an adequacy decision has been given by the European Commission or where the express permission of the data subject has been given.  You have supplied us with your personal data in the process of applying for a position.  Our client company may have personnel outside of the EEA who will review you data.  We will apply the appropriate criteria in respect of the data transfer depending on the location of those personnel.

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