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Client Manager

ID
14416
Location
Ireland
Role Type
Permanent
Contact
Dee Curley
Email
dee@hero.ie
Phone
+353867902191
LinkedIn
click here
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Client Manager / Industry Engagement Officer

Galway / Limerick / Dublin ( flexible wfh ) 

Overview
Our client's Medical Devices department operates as a notified body, overseeing various regulatory schemes including the Medical Devices Directive 93/42/EEC, Active Implantable Medical Devices Directive 90/385/EEC, In Vitro Diagnostic Medical Devices Directive 98/79/EC, Commission Regulation 722/2012 Human Blood/Plasma, and Medical Devices Regulation 2017/745. Additionally, the department is accredited to provide assessment services such as MDSAP Recognized Auditing Organization, ISO 13485 Certification Body Auditing, and ISO 9001 Certification Body Auditing.

Key Tasks and Responsibilities

  • Serve as the primary point of contact for new business inquiries globally.
  • Process new business inquiries using customer relations management software.
  • Conduct contract reviews according to ISO 17021, MDR 2017/745, IVDR 2017/745, MDSAP.
  • Provide quotation services for new business inquiries.
  • Coordinate with client service representatives and medical device operations managers to schedule audits and product reviews.
  • Address existing clients' inquiries regarding audit and product review statuses.
  • Act as a key client manager.
  • Support existing clients in transitioning from MDD/IVDD to MDR/IVDR through contracting, quotation, and scheduling activities.
  • Stay updated with developments in the Irish, UK, and USA Medtech sectors.

Qualifications and Experience
  • University or technical college degree in relevant fields (e.g., science, engineering, healthcare-related studies).
  • Four years of professional experience in healthcare products or related activities, with two years specifically in device design, manufacture, testing, or use.
Technical Competencies
  • Knowledge of Medical Device legislation, harmonized standards, and guidance documents.
  • Familiarity with Medical Device Regulation and In Vitro Diagnostic Regulation.
  • Experience in contract review and quotation.
  • Strong presentation skills.
  • Understanding of international regulatory requirements for medical devices, including European, UK, and MDSAP.
  • Analytical abilities and proficiency in writing clear, concise summary reports.
Core Competencies
  • Ability to work independently and within a team.
  • Excellent interpersonal skills, capable of engaging with individuals at all levels.
  • Strong presentation abilities.


For further information on this role in please contact on Dee on 086 7902191 or dee@hero.ie

Check out all our open jobs on our HERO Recruitment website – https://www.hero.ie/

Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval.

Data can only be transferred outside of the EEA on the basis of standards contractual clauses, to a country for whom an adequacy decision has been given by the European Commission or where the express permission of the data subject has been given. You have supplied us with your personal data in the process of applying for a position. Our client company may have personnel outside of the EEA who will review your data. We will apply the appropriate criteria in respect of the data transfer depending on the location of those personnel.

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