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Dublin, Ireland
Role Type
Hannah Doyle
+353 86 107 0950
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Receptionist / Administrator

Role Purpose
Acting as the first point of contact for all staff, contractors and visitors attending site, projecting a professional
and welcoming image of the client and providing a wide range of support services to departments at post.

Key Responsibilities
▪ Welcome visitors by greeting them in a warm, courteous and friendly manner, seeking to anticipate their
▪ Manage sign-in process for vendors and visitors with professionalism and hospitality.
▪ Answers incoming calls in a professional manner, transferring them where appropriate and/or
answering any enquiries.
▪ Ensure prompt and appropriate follow up action is taken where necessary with regards to messages or
enquiries noted.
▪ Efficiently manage all meeting room calendars and incoming booking requests.
▪ Ensure that rooms are prepared and cleared before and after all meetings.
▪ Assist in the organisation of any requirements for room bookings including catering requests.
▪ Maintain internal directories and the reception manual, updating regularly as business changes occur.
▪ Assist with building issues where appropriate (setting up Wi-Fi, issuing passes).
▪ Ensures security and confidentiality measures are always adhered to.
▪ Manage the reception email inbox, responding to emails accurately and efficiently.
▪ Process and issue security cards for temporary and permanent staff.
▪ Set up telephone extensions.
▪ Provide administration support to the FM team at Posts, including booking of SRP appointments,
ordering stationery and other such administration functions that arise.

Skill & Experience
▪ Previous experience within a customer service environment providing reception services to the highest standard.
▪ Good working knowledge of MS Word, Excel & Outlook.
▪ Excellent verbal and written communication skills.
▪ Excellent spoken English and local language.
▪ Professionalism and competency when interacting with clients, visitors and answering incoming calls.
▪ Ability to handle complex instructions.
▪ Excellent computer skills and the ability to learn new systems and platforms.

Our Vision: To be recognised as the best STEM Contracting & Permanent Recruitment company and the Employer of Choice for top performing Recruiters.

For further information on this role please contact Hannah Doyle on 086 107 0950

Check out all our open jobs on our HERO Recruitment website –

Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval.

Data can only be transferred outside of the EEA on the basis of standards contractual clauses, to a country for whom an adequacy decision has been given by the European Commission or where the express permission of the data subject has been given. You have supplied us with your personal data in the process of applying for a position. Our client company may have personnel outside of the EEA who will review you data. We will apply the appropriate criteria in respect of the data transfer depending on the location of those personnel.

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