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Business Processes Specialist Technical Operations

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Emma Griffin
+353 860334325
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Recruitment Consultant

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Business Processes Specialist Technical Operations

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Job Title: Business Processes Specialist Technical Operations

  • Department: Technical Operations
  • Contractor Role
  • Location: Limerick

Summary: We are seeking a highly organized and detail-oriented individual to join our technical operations department as a Business Process Specialist. In this role, you will be responsible for streamlining and optimizing business processes, with a primary focus on effective onboarding, personnel development, and communication strategies.

Essential Duties and Responsibilities include, but are not limited to, the following:

  • Onboarding Optimization: Develop and implement efficient and effective onboarding

processes for new hires, ensuring smooth transitions and comprehensive training


  • Personnel Development: Collaborate with departmental leaders to identify training

needs and opportunities for skill development among team members. Design and

facilitate training sessions, workshops, and mentorship programs to foster professional

growth and advancement.

  • Communication Enhancement: Evaluate current communication channels and

protocols within the department and propose improvements to enhance clarity,

transparency, and overall effectiveness. Implement strategies to encourage open

communication, collaboration, and knowledge sharing.

  • SharePoint Architecture optimization: Utilise SharePoint architecture knowledge to optimize platforms for optimal visualization, data management, and communication.

Design and implement customized SharePoint solutions to streamline processes, enhance collaboration, and improve data visualization.

  • Process Improvement: Analyze existing business processes and workflows to identify areas for optimization and automation. Develop and implement solutions to streamline operations, improve efficiencies and increase productivity.
  • Documentation and Compliance: Maintain accurate and up-to-date documentation of all processes, procedures, and training materials. Ensure compliance with company policies, industry regulations, and best practices.
  • Cross-Functional Collaboration: Work closely with other departments, including HR, IT, Procurement and Quality Assurance, to ensure alignment of processes and initiatives.
  • Collaborate on cross-functional projects and initiatives to drive continuous improvement and innovation.
  • Contract Management and Procurement: Manage Inventory tasks such as contract management and procurement processes for contract renewal, purchase order management and vendor management. Ensure compliance with company policies and regulatory requirements.
  • Vendor Base Rationalization: Analyze and rationalize the vendor base to optimize costs, streamline operations, and improve efficiencies. Identify opportunities for consolidation of vendor base and implement processes to monitor vendor performance and ensure alignment with organizational goals.

Education and Experience:

  • Batchelor’s degree in Business Administration Management, or a related field.
  • Proven experience in business processes improvement, project management or
  • organizational development.
  • Strong analytical skills with the ability to identify problems, evaluate options, and
  • implement effective solutions.
  • Excellent communication and interpersonal skills, with the ability to interact with
  • individuals at all levels of the organisation.
  • High proficiency on SharePoint architecture, Microsoft office suites & power apps.
  • Skilled in process mapping, workflow analysis, and project management tools.
  • Knowledge of relevant industry regulations and compliance standards.
  • Experience in Technical Operations or a related field is a plus.


Check out all our open jobs on our HERO Recruitment website –

Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval.

Data can only be transferred outside of the EEA on the basis of standards contractual clauses, to a country for whom an adequacy decision has been given by the European Commission or where the express permission of the data subject has been given. You have supplied us with your personal data in the process of applying for a position. Our client company may have personnel outside of the EEA who will review you data. We will apply the appropriate criteria in respect of the data transfer depending on the location of those personnel.

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