IT Support Team Lead Hybrid - 3 days onsite Galway
Position Overview We are seeking a highly skilled and experienced IT Support Team Lead to join our team. The ideal candidate will have a strong background in providing support for Microsoft Windows and Microsoft 365 applications (Excel, Word, OneDrive, Teams, PowerPoint, Outlook, and Exchange Online). Familiarity with user onboarding and offboarding procedures in both Azure AD and On-Prem AD environments is essential. A thorough understanding of IP network communication and basic IP subnetting is also required. Experience with Autotask, Datto RMM, and IT Glue is considered an advantage.
Key Responsibilities &bull; Lead and mentor the IT support team, initially managing one Level 2 support technician with the expectation to expand the team significantly over the next two years. &bull; Provide expert support for Microsoft Windows and Microsoft 365 applications including Excel, Word, OneDrive, Teams, PowerPoint, Outlook, and Exchange Online. &bull; Implement and manage user onboarding and offboarding procedures in both Azure AD and On-Prem AD environments. &bull; Ensure all support and service requests are logged and updated in our ticketing system. &bull; Provide regular updates to end-users on ticket progress. &bull; Complete ticket reviews with the Level 2 support engineer and guide them on ticket resolution. &bull; Document site information, procedures, and fixes in IT Glue. &bull; Develop and enforce IT policies and procedures to ensure a high level of support and service delivery. &bull; Monitor and report on team performance, providing feedback and identifying areas for improvement. &bull; Stay up to date with the latest industry trends and technologies to ensure the team is equipped with the knowledge and tools needed to provide exceptional support.
Qualifications and Experience &bull; Proven experience in an IT support role, with a focus on Microsoft Windows and Microsoft 365 applications. &bull; Strong knowledge of user onboarding and offboarding procedures in Azure AD and On-Prem AD environments. &bull; Solid understanding of IP network communication and basic IP subnetting. &bull; Experience with AutoTask, Datto RMM, and IT Glue is a strong advantage. &bull; Excellent leadership and team management skills, with the ability to mentor and develop team members. &bull; Strong problem-solving skills and the ability to work under pressure. &bull; Excellent communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders. &bull; Relevant certifications in Microsoft technologies and IT support are desirable.
Ideal Candidate In addition to the technical skillset listed above, the ideal candidate will be up for a challenge in a fast-paced environment. There will be significant scope to develop additional skills, and opportunities for promotion will come with the expansion of the business.
For further information on this&nbsp; please contact Dee Curley on dee@hero.ie&nbsp; or 086-7902191
&nbsp;Check out all our open jobs on our HERO Recruitment website &ndash; <a href="https://www.hero.ie/">https://www.hero.ie/</a>&nbsp;
&nbsp;Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval.&nbsp;
&nbsp;Data can only be transferred outside of the EEA on the basis of standards contractual clauses, to a country for whom an adequacy decision has been given by the European Commission or where the express permission of the data subject has been given.  You have supplied us with your personal data in the process of applying for a position.  Our client company may have personnel outside of the EEA who will review you data.  We will apply the appropriate criteria in respect of the data transfer depending on the location of those personnel.&nbsp;
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IT Support Lead

We are seeking a Senior Data Engineer to join our Data Science team within the telematics division. This role involves leveraging data to improve product performance and operational efficiency through the analysis and management of machine data collected from refrigeration units.
The ideal candidate will have strong data engineering experience, particularly in cloud environments (AWS preferred), with skills in Python, SQL, and Linux. You will design, develop, and maintain scalable data pipelines, ensuring data quality and supporting data-driven decisions across the organization. This is an opportunity to innovate using data mining and machine learning technologies, contributing to technical growth and impactful solutions.
Key Responsibilities:
<ul>
<li>Build and maintain data pipelines and ETL processes using cloud tools.</li>
<li>Manage databases, data workflows, and transformation workflows.</li>
<li>Collaborate with stakeholders to deliver data solutions.</li>
<li>Ensure data quality, integrity, and security.</li>
<li>Support CI/CD pipeline development for automated deployments.</li>
<li>Mentor junior team members.</li>
</ul>
Qualifications:
<ul>
<li>5+ years of data engineering experience.</li>
<li>Proficient in Python, SQL, and cloud technologies (AWS preferred).</li>
<li>Experience with NoSQL databases, containerization, data transformation, and orchestration tools.</li>
<li>Strong knowledge of ETL/ELT processes, data warehousing, and machine learning techniques.</li>
</ul>
This role offers opportunities for growth, innovation, and shaping impactful data-driven solutions. 
For further information on this role in please contact on Michael Brennan on 0864403742 or hire@hero.ie
Check out all our open jobs on our HERO Recruitment website &ndash; <a href="https://www.hero.ie/">https://www.hero.ie/</a> 
Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval.
Data can only be transferred outside of the EEA on the basis of standards contractual clauses, to a country for whom an adequacy decision has been given by the European Commission or where the express permission of the data subject has been given. You have supplied us with your personal data in the process of applying for a position. Our client company may have personnel outside of the EEA who will review your data. We will apply the appropriate criteria in respect of the data transfer depending on the location of those personnel.
&nbsp;

Senior Data Engineer

Senior Network Engineer This role can be worked in a hybrid manner from sites in Clare, Cork or Dublin&nbsp; The role focuses on implementing and managing complex network infrastructure. Key responsibilities include designing scalable and reliable network architectures, troubleshooting complex issues, and ensuring optimal network performance, security, and uptime. The Senior Network Engineer will also lead a team of network engineers, mentor them, and manage tasks to ensure timely project delivery. Hands-on experience with network hardware, software, and protocols (such as EIGRP, BGP, OSPF, DMVPN), and security systems (Cisco, Palo Alto, Fortinet) is essential. The role involves close collaboration with cross-functional teams and stakeholders, with limited travel required.
Key Qualifications:
<ul>
<li>Bachelor's in Computer Science or related field</li>
<li>5+ years of network engineering experience</li>
<li>Knowledge of L3 routing protocols and firewalls</li>
<li>Strong leadership and project management skills</li>
<li>CCNA/CCNP certification is advantageous</li>
</ul>
 
For further information on this role in Network Engineer role&nbsp; please contact Dee Curley on dee@hero.ie&nbsp; or 086-7902191
&nbsp;Check out all our open jobs on our HERO Recruitment website &ndash; <a href="https://www.hero.ie/">https://www.hero.ie/</a>&nbsp;
&nbsp;Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval.&nbsp;
&nbsp;Data can only be transferred outside of the EEA on the basis of standards contractual clauses, to a country for whom an adequacy decision has been given by the European Commission or where the express permission of the data subject has been given.  You have supplied us with your personal data in the process of applying for a position.  Our client company may have personnel outside of the EEA who will review you data.  We will apply the appropriate criteria in respect of the data transfer depending on the location of those personnel.&nbsp;

Senior Network Engineer 

We are seeking a Lead Specialist in QC E-systems to join our life sciences client based in Limerick. In this role, you will provide technical support for the electronic systems within the laboratory. This role will support the QCL electronic systems project implementation, ensure compliance and operational support of the laboratory electronic systems associated with all testing activities within the QCL function. 
<ul>
<li>Key responsibilities include acting as the technical SME for QCL systems like LIMS and Empower </li>
<li>Collaborating with IT, CSV, and Quality departments </li>
<li>Developing standardized processes for system implementations </li>
<li>Configuring systems, troubleshooting issues, managing change control requests, training team members, and supporting regulatory inspections.</li>
</ul>
 Candidates should have a B.Sc. in Chemistry, Microbiology, IT, or a related field, with a minimum of 6 years of GMP experience, and technical expertise in QC applications (e.g., Lab Vantage, Empower). Key skills include problem-solving, leadership, communication, and relationship-building. Join an innovative team during the startup phase of a cutting-edge facility! 
For further information on this Lead Lab Systems role in Limerick please contact Dee Curley on 086 7902191 /&nbsp;<a href="mailto:dee@hero.ie">dee@hero.ie</a>
Check out all our open jobs on our HERO Recruitment website &ndash; <a href="https://www.hero.ie/">https://www.hero.ie/</a>
Please Note: HERO Recruitment will not forward your details to any company without your prior approval
Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval.
Data can only be transferred outside of the EEA on the basis of standards contractual clauses, to a country for whom an adequacy decision has been given by the European Commission or where the express permission of the data subject has been given. &nbsp;You have supplied us with your personal data in the process of applying for a position. &nbsp;Our client company may have personnel outside of the EEA who will review you data. &nbsp;We will apply the appropriate criteria in respect of the data transfer depending on the location of those personnel.
&nbsp;

Lead Specialist QC ESystems

Position Title: MES Analyst - IT Manufacturing
Reporting To: IT Manufacturing &amp; Quality Associate Director
A leading pharmaceutical company is establishing a state-of-the-art Biotech Drug Substance Manufacturing Facility in Limerick, Ireland. This facility will be one of the most technically advanced manufacturing sites, featuring cutting-edge manufacturing technologies, advanced data collection, and analytics platforms that aim to enhance safety, quality, productivity, and overall process performance.
<h3>Main Purpose and Objectives of the Position:</h3>
The MES Analyst will support and develop Manufacturing Execution System (MES) electronic batch records, logbooks, and associated tools, as well as system interfaces, to meet the business's operational needs. This role involves deploying and maintaining systems, analyzing information, and designing or implementing new solutions or enhancements to existing systems following company standards and industry best practices.
<h3>Key Duties and Responsibilities:</h3>
<ul>
<li>Develop, modify, and enhance business applications or systems to meet business needs.</li>
<li>Analyze business processes to recommend or implement changes to systems or procedures.</li>
<li>Respond to user requests for specialized support, data extraction, and enhancements. Design and implement new systems, reports, and procedures while documenting and training users.</li>
<li>Coordinate with vendors, corporate teams, or global personnel to manage updates or enhancements for purchased, outsourced, or enterprise-level applications. Provide user training for system updates.</li>
<li>Act as a liaison between local IT teams and corporate systems groups to ensure smooth communication and alignment.</li>
<li>Communicate system changes and ensure necessary updates are reflected in operational procedures.</li>
<li>Identify, recommend, and implement application software solutions, whether custom-built or commercial off-the-shelf (COTS).</li>
<li>Work across all phases of the system development life cycle (define, design, and deliver solutions) in compliance with company guidelines.</li>
<li>Prepare project justifications, scope, and timelines, ensuring projects are completed according to these specifications.</li>
<li>Oversee technical testing and installation with business users and technical teams.</li>
<li>Provide user training, documentation, and post-implementation support for new applications and systems.</li>
<li>Ensure compliance with Computer Systems Validation policies, standards, and practices.</li>
<li>Address and resolve existing issues with business applications and systems.</li>
<li>Interview users to identify system or data-related problems and revise applications or procedures accordingly.</li>
<li>Coordinate problem resolution with vendors and corporate teams for third-party or global applications.</li>
<li>Follow established IT department problem management processes.</li>
<li>Collaborate with systems operations, desktop support, and telecommunications personnel to troubleshoot and apply fixes.</li>
<li>Identify root causes of issues and implement corrective actions to prevent recurrence.</li>
<li>Adhere to IT policies and procedures to ensure alignment with the organization's systems architecture strategy.</li>
<li>Maintain systems and applications on supported versions, ensuring they remain up-to-date.</li>
<li>Prioritize and manage Life Cycle Management (LCM) activities, ensuring compliance of supported systems.</li>
<li>Coordinate and support the installation of system patches, fixes, and new versions, overseeing testing and communication with business users.</li>
<li>Maintain ongoing communication with application vendors or solution providers to stay updated on their product direction and negotiate support for new software packages.</li>
<li>Engage with customers regularly to manage project priorities and ensure business needs are met.</li>
<li>Serve as the point of contact between the IT team and business stakeholders, ensuring clear communication.</li>
<li>Train and assist users in effectively utilizing business applications.</li>
<li>Keep management and customers informed of project progress through regular reports and status updates.</li>
<li>Collect data and statistics on system performance and report on problems and requests.</li>
<li>Prepare and provide management with project plans and status updates.</li>
<li>Stay current on technology trends and apply new knowledge in areas such as Digital Plant and Industry 4.0 (IoT).</li>
<li>Provide consulting and cross-training to other analysts and technicians.</li>
<li>Participate in department meetings and required training, complying with all learning and development plans.</li>
<li>Represent the department in cross-functional and global teams or forums as required.</li>
</ul>
<h3>Required Skills and Qualifications:</h3>
<ul>
<li>Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field (Level 8 or equivalent).</li>
<li>Minimum 5 years of experience in manufacturing, preferably in pharmaceutical or other regulated industries.</li>
<li>Experience with Manufacturing Execution Systems (Syncade, PharmaSuite, Pas-X) is required.</li>
<li>Knowledge and experience in Computer Systems Validation in cGMP-regulated environments.</li>
<li>Familiarity with System Development Life Cycle (SDLC) methodologies.</li>
<li>Strong understanding of cGMPs and Microsoft Office tools.</li>
<li>Proven project management and leadership skills.</li>
</ul>
For further information on this role please contact Hannah Browne +353864409255 or email careers@hero.ie
Check out all our open jobs on our HERO Recruitment website &ndash; https://www.hero.ie/
Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval.
Data can only be transferred outside of the EEA on the basis of standards contractual clauses, to a country for whom an adequacy decision has been given by the European Commission or where the express permission of the data subject has been given. You have supplied us with your personal data in the process of applying for a position. Our client company may have personnel outside of the EEA who will review you data. We will apply the appropriate criteria in respect of the data transfer depending on the location of those personnel.

MES Analyst

We are seeking a Senior Specialist/Expert Specialist in E-systems to join our life sciences client based in Limerick. In this role, you will provide operational and technical support for laboratory electronic systems, such as LabVantage, Empower, and MODA, within the Quality Control Laboratory. Key responsibilities include serving as a system administrator, troubleshooting system issues, configuring data and reports, and supporting GMP documentation and regulatory audits. Ideal candidates will hold a B.Sc. in Chemistry, Microbiology, or IT, with at least 2 years of relevant GMP experience and proficiency in QC applications. Join an innovative team during the startup phase of a cutting-edge facility! 
For further information on this Senior Lab Systems role in Limerick please contact Dee Curley on 086 7902191 /&nbsp;<a href="mailto:dee@hero.ie">dee@hero.ie</a>
Check out all our open jobs on our HERO Recruitment website &ndash; <a href="https://www.hero.ie/">https://www.hero.ie/</a>
Please Note: HERO Recruitment will not forward your details to any company without your prior approval
Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval.
Data can only be transferred outside of the EEA on the basis of standards contractual clauses, to a country for whom an adequacy decision has been given by the European Commission or where the express permission of the data subject has been given. &nbsp;You have supplied us with your personal data in the process of applying for a position. &nbsp;Our client company may have personnel outside of the EEA who will review you data. &nbsp;We will apply the appropriate criteria in respect of the data transfer depending on the location of those personnel.
&nbsp;

Senior QC Lab E-Systems Specialist 

Hey there! As an experienced recruitment consultant with a solid track record in the industry. I've got the skills and expertise to make those perfect connections. My experience spans various industries, such as medical devices, pharmaceuticals, Fintech, Medtech, IT, and automotive. Talk about a wide range! My passion for learning knows no bounds. I'm always seeking new knowledge and continuously studying to stay ahead of the game. Because let's face it, staying up-to-date is crucial in this fast-paced world.
As someone who values hard work, I understand the importance of finding a place that respects not only your professional expertise but also who you are as a person. It's all about finding that perfect match where you feel valued and appreciated.
Outside of work I love music and festivals. You might be wondering how that ties into my recruitment work, but here's the thing&mdash;music and festivals are all about creating incredible experiences, bringing people together, and fostering a sense of community. These values align perfectly with my approach to recruitment. I believe in creating meaningful connections, understanding the unique qualities and passions of candidates, and finding the perfect fit where they can thrive and contribute.
If you have any questions about the roles I'm advertising or need assistance with your hiring needs, don't hesitate to reach out. I'm here to guide you, connect the dots, and make your recruitment journey smooth and successful.

Job Details

Lead Specialist QC ESystems

Recruitment Consultant

Lead Specialist QC ESystems

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