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Vacancy Details


Accessibility Support Consultant - Cork - 105122

Contract Type: Permanent
Location: Cork
Date: 17/07/2019
Job Reference: 105122
Contact Name: Dee Curley
Contact Email: dee@hero.ie

Job Description

Accessibility Support Consultant - Cork - 105122
Accessibility Support Consultant
Our client, a customer operations company in Cork are currently looking to recruit an Accessibility Support Consultant for their site.

This is a unique opportunity to be part of a quickly growing, large scale accessibility support project. The Accessibility Support Consultant is responsible for providing the Disability Support team expertise and insight into accessibility across all client products, ultimately helping to support external users within the accessibility community. You will work closely with the Accessibility Community Program Manager and partner cross functionally with multiple teams to identify accessibility issues and drive improvements through implementation.
You will also play an important role in the development, configuration and deployment of new services and features offered by the Disability Support team as well as advising cross-teams on accessibility deliverables by consistently highlighting user feedback.
This position requires a self-starter with strong communication, organisation and leadership skills as you will be working on multiple projects, with cross-functional teams simultaneously. The right candidate for this role is a critical thinker, organised, has excellent project management skills, an eye for the customer experience, is able to assess and articulate risks, and is comfortable working in a fast-paced environment. You lead by example, set high quality standards and communicate them effectively while holding yourself to the same high standards in every circumstance.

Required Qualifications & Skills:
? Experience in accessibility consulting, developing and/or testing accessibility desirable
? High level of knowledge and previous experience using various accessibility products and features (Android, Chrome, ChromeVox, G Suite Apps, etc.)
? High level of technical understanding including some coding knowledge
? Minimum 1 year project management experience
? Strong communication skills; fluent in both written and spoken English
? Strong organisational and customer support skills
? Motivated and creative thinker with strong problem solving aptitude
? Proven ability to assess, reproduce, escalate and track issues

Preferred Qualifications & Skills:
? Strong knowledge and experience with using JAWS, NVDA and Windows
? Knowledge and expertise with WCAG compliance

? Point of contact and accessibility subject matter expert for disability support agents.
? Work with disability support agents and QA tester to help answer inquiries, identify potential accessibility issues and workarounds.
? Submit accessibility bugs and escalate accessibility issues cross-functionally as needed.
? Work cross functionally to identify projects that may impact current customer support processes and identify how to adapt moving forward.
? Assist in launch readiness activities from document creation to rollout plan.
? Provide guidance & accessibility customer service expertise to ensure launch excellence.

? Competitive salary
? Free Onsite Gym
? Tenure based VHI Healthcare
? Free Staff carpark
? Cycle to Work Scheme.
? Learning & Development opportunities
? Sports and social events
? Bus tax saver scheme
? Tenured based pension, paid maternity & paternity cover
? Free onsite doctor
? Free onsite therapies (Massage, Reiki)
? Onsite chickens.

For further information on this Accessibility Support Consultant role in Cork please contact Dee Curley on 091 730022 / dee@hero.ie

Check out all our open jobs on our HERO Recruitment website – www.hero.ie
Please Note: HERO Recruitment will not forward your details to any company without your prior approval

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“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

"From the first prompt call-back to the ultimate congratulatory call to inform me of a job offer, Karl was an absolute professional; sound advice, solid research and knowledge of companies, unwavering persistence and friendly encouragement. West is best, so for anyone looking for a technical role, talk to Karl"

Fiachra Collins
Computer Vision Algorithm Team Manager

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 

Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King

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