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Vacancy Details

Customer Service, Call Centers & Languages

Account Manager - 12 Months - Galway - 105013

Contract Type: Permanent
Location: Galway
Date: 15/07/2019
Job Reference: 105013
Contact Name: Vanessa Lynch
Contact Email: team@hero.ie

Job Description

Account Manager - 12 Months - Galway - 105013
Account Manager – 12 Months
Our client, a medical device company in Galway is currently looking to recruit an Account Manager for their site on a 12 month basis.

Responsibilities & Qualifications:
  • Provide Customer information in support of the Sales & Operations Planning process. Information such as part number forecasts, product launches, risks to the business, demand trends, inventory management etc.
  • Manage the communication process with the customer on all opportunities and drive to completion in conjunction with the prototype and operations groups.
  • Manage the Customer Interaction for product introduction projects, including pre and post DV Builds.
  • Supporting the Commercial department to deliver revenue targets by maintaining and developing the current business and identifying and growing new revenue streams.
  • Be the voice of the customer within the company and manage the day to day interactions between the company and the customer sites in conjunction with customer service. Interaction will be with customers, sister sites, Order Management, operations, quality, supply chain, prototyping, design services and innovation groups.
  • Manage escalations with customers relating to supply and quality issues.
  • Support customer site visits, trade shows and hosting of customer visits.

  • Level 8 degree with 3 years+ experience in a similar environment

Key Requirements:
  • Commercial experience in a business to business environment or experience in a customer management environment a distinct advantage.
  • Knowledge of Medical Device industries, the companies involved and the products consumed.
  • Ability to prioritise, make and implement decisions.
  • Excellent communication, planning and organisational skills.
  • Excellent Microsoft excel skills.

For further information on this Account Manager role in Galway please contact Vanessa Lynch on 086 0462367 / recruit@hero.ie
Check out all our open jobs on our HERO Recruitment website – www.hero.ie
Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval.

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“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

"From the first prompt call-back to the ultimate congratulatory call to inform me of a job offer, Karl was an absolute professional; sound advice, solid research and knowledge of companies, unwavering persistence and friendly encouragement. West is best, so for anyone looking for a technical role, talk to Karl"

Fiachra Collins
Computer Vision Algorithm Team Manager

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 

Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King

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