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Arrears Support Unit Associate

Job Title: Arrears Support Unit Associate
Contract Type: Contract
Location: Clare
Industry:
REF: 83632
Job Published: over 1 year ago

Job Description

Contact: Avril Downey

Email: avril@hero.ie

Telephone: 0212066287 / 0860462367



Title: ASU Associate


General Description: Our client, a Multi-national company in the Financial Services sector is currently recruiting an Arrears Support Unit Associate for their site in Shannon.


General Responsibilities:


? Overall management and responsibility for a dedicated list of pre-arrears and arrears mortgage accounts.
? Contact customers by telephone and letter in accordance with the Code of Conduct on the Mortgage Arrears and the Mortgage Arrears Resolution strategy (MARP).
? Negotiate for payments, complete financial assessments and apply the Arrears Support Unit Collections strategies. ? Develop work out strategies for each account.
? Determine and recommend loan restructuring options.
? Follow agrees lines of escalations for borrowers whose mortgage debts are unsustainable or not viable.
? Identify, assess and deliver solutions for customers in financial difficulties.
? Organise and attend face to face meetings with borrowers and their professional representatives.
? Deal with service enquiries in a prompt and professional manner.
? Responsible for all actions and decisions on accounts assigned.


Education and Experience:


? QFA or APA in housing loans. (Loans and Regulations is essential)
? A proven track record in credit management. (Collections experience is an advantage)
? Strong numerical, analytical and report writing skills.
? Ability to work to designated individual and team targets.
? Communications Skills, especially Negotiation and Objection Handling Skills.


For further information on this ASU Associate role in Shannon please contact Avril on 021 2066287 / 0860462367 avril@hero.ie


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