Arrears Support Unit Associate
|Job Title:||Arrears Support Unit Associate|
|Job Published:||about 2 years ago|
Telephone: 0212066287 / 0860462367
Title: ASU Associate
General Description: Our client, a Multi-national company in the Financial Services sector is currently recruiting an Arrears Support Unit Associate for their site in Shannon.
? Overall management and responsibility for a dedicated list of pre-arrears and arrears mortgage accounts.
? Contact customers by telephone and letter in accordance with the Code of Conduct on the Mortgage Arrears and the Mortgage Arrears Resolution strategy (MARP).
? Negotiate for payments, complete financial assessments and apply the Arrears Support Unit Collections strategies. ? Develop work out strategies for each account.
? Determine and recommend loan restructuring options.
? Follow agrees lines of escalations for borrowers whose mortgage debts are unsustainable or not viable.
? Identify, assess and deliver solutions for customers in financial difficulties.
? Organise and attend face to face meetings with borrowers and their professional representatives.
? Deal with service enquiries in a prompt and professional manner.
? Responsible for all actions and decisions on accounts assigned.
Education and Experience:
? QFA or APA in housing loans. (Loans and Regulations is essential)
? A proven track record in credit management. (Collections experience is an advantage)
? Strong numerical, analytical and report writing skills.
? Ability to work to designated individual and team targets.
? Communications Skills, especially Negotiation and Objection Handling Skills.
For further information on this ASU Associate role in Shannon please contact Avril on 021 2066287 / 0860462367 firstname.lastname@example.org
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