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Vacancy Details

IT/Software

Customer Service Business Intelligence Analyst  - Galway

Contract Type: Permanent
Sector:
Location: Galway
Date: 17/08/2018
Job Reference: 97982

Job Description

Contact: Jenny Dore
Email: recruit@hero.ie
Telephone: 086 0449371

Business Intelligence Analyst

Our client, a medical device company in Galway is currently looking to recruit a Business Intelligence Analyst for their site.

Responsibilities and Duties
  • The Business Intelligence Analyst is responsible for the development of business intelligence reporting and analysis across the group, specialising in the customer service function.
  • Responsible for the development and implementation of value add reporting for the customer service function.
  • Standardise, centralise and automate reporting processes.
  • Support business decision making by providing key and insightful analysis to business/function leaders.
  • Engage with business/function leaders to provide strategic analysis on a variety of projects related to Abbott Business.
  • Utilise business knowledge and reporting processes/systems to drive cross functional operational improvements.
  • Contribute to measurably improve our customer’s experience.
  • Create ad hoc reporting as necessary to support short term projects.
  • Align Business Intelligence with Business Imperatives.

Personal Characteristics
  • AIL values fact based decision making; must be highly enumerative with an aptitude for analysis.
  • Strong analytical and procedure mapping skills, excellent attention to detail and good business judgment.
  • Effective communicator, both articulate & verbally presentable.
  • Demonstration of strong influencing skills at all levels of the organization.
  • Innovative, with a strong ability to identify pain points and potential solutions.
  • Self-starter, possesses flexibility and ability to work under pressure in a fast-changing environment and ambiguous situations.
  • Positive attitude, team player with a high level of initiative, energy and enthusiasm.

Technical Skills
  • SAP reporting experience required.
  • Expert in Excel, and experience of other MS programs essential.
  • Business Warehouse reporting experience desirable.
  • QlikView experience desirable.
  • Proven abilities in creativity and innovation.
  • Detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues.
  • Demonstrated administrative, written and verbal communication, negotiation and influencing skills.

Requirements
  • 2-4 years’ experience in a similar role.
  • Third Level Degree or equivalent.
  • Expert knowledge of Customer Service processes within a similar company.
  • Strong understanding of Customer Service KPI’s.
  • Experience of CRM and call centre reporting.
  • Proven track record in the design and building of performance reports in a customer service environment.
  • Proven track record in delivering KPI’s in a changing environment.
  • Ability to understand and summarise data into high quality, accurate and usable summaries.
  • Ability to work with cross functional teams and drive projects across functions is essential.
  • Must be able to successfully perform multiple tasks with strict deadlines, organize work effectively, reprioritize as new demands arise, and maintain strict confidentiality.
  • Ability to work on own initiative and with a team in a matrix environment.
  • Ability to work with commercial business units in different time zones.

For further information on this Business Intelligence Analyst role in Galway please contact Jenny Dore on 086 0449371 / recruit@hero.ie

Check out all our open jobs on our HERO Recruitment website – www.hero.ie
Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval.

Clients we are proud to work with

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“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources
Pivot

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 


Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King
More

“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources
Pivot

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 


Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King
More

Clients we are proud to work with

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