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Vacancy Details

IT/Software

Business Intelligence Analyst - Galway - 102961

Contract Type: Permanent
Sector:
Location: Galway
Date: 12/02/2019
Job Reference: 102961
Contact Name: Dee Curley
Contact Email: dee@hero.ie

Job Description

Business Intelligence Analyst
Our client, a medical device company in Galway are currently looking to recruit a Business Intelligence Analyst for their site.

Description
The reporting analyst is responsible for creating and developing key reports required by the International commercial and CS teams.
Focus on continuous improvement opportunities that will drive a better customer experience.
Responsible for liaising with the Commercial team, warehouse and manufacturing personnel and customer service to get the correct data.

Responsibilities
  • Develop reporting and logic for new reporting and enhancements to existing reports.
  • Aggregate data from multiple sources to identify trends and opportunities
  • Identify and assess patterns, trends and root causes
  • Create ad hoc reporting as necessary to support short term projects
  • Provide coaching and training support in cross-skilling and developing the International CS team
  • Contribute to measurably improve our customer’s experience.
  • Support CS Management team to ensure adherence to the Quality Management System.
  • Keep appropriate records of all support activities and ensure such records meet and exceed any audit requirements/standards.
  • Perform International Customer Service Specialist duties as required.
  • In order to interact with sites on different time zones occasional out of hours working may be required

Personal Characteristics
  • We value fact based decision making; must be highly enumerative with an aptitude for analysis.
  • Proven track record in the design and building of performance and revenue reports in a customer service environment.
  • A track record of working in multifunctional teams
  • Experience of working with international stakeholders
  • Planning, problem solving, negotiations and facilitation should be core competencies
  • Clear communicator (verbal, written) with the ability to describe, educate based on available data.
  • Excellent interpersonal skills with an ability to achieve results through mentoring others and maintaining strong links with other departments.
  • Demonstration of strong influencing skills at all levels of the organization
  • Positive attitude, team player with a high level of initiative, energy and enthusiasm
  • A proven record of delivering exceptional customer service and setting the pace for those around them.
  • Innovative, with a strong ability to identify pain points and potential solutions.
  • Self-starter; possesses flexibility and ability to work under pressure in a fast-changing environment and ambiguous situations.

Technical Skills
  • SAP reporting experience required.
  • Expert in Excel, Ms Project, and other MS programs essential.
  • Business Intelligence and Business Warehouse reporting experience desirable
  • Qlik View experience desirable
  • Proven abilities in creativity and innovation
  • Detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues
  • Demonstrated administrative, written and verbal communication, negotiation and influencing skills.
Requirements
  • 2-4 years’ experience in a similar role.
  • Expert knowledge of Customer Service processes within Alere or in a similar company
  • Strong understanding of Customer Service KPI’s
  • Proven track record in delivering KPI’s in a changing environment.
  • CRM experience desirable.
  • Solid understanding of and experience in International sales distribution and logistics.
  • Excellent Project management skills
  • Third level relevant business qualification or associated discipline.


For further information on this Business Intelligence Analyst role in Galway please contact Dee Curley on 091 730022 / dee@hero.ie

Check out all our open jobs on our HERO Recruitment website – www.hero.ie
Please Note: HERO Recruitment will not forward your details to any company without your prior approval

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Clients we are proud to work with

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“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

"From the first prompt call-back to the ultimate congratulatory call to inform me of a job offer, Karl was an absolute professional; sound advice, solid research and knowledge of companies, unwavering persistence and friendly encouragement. West is best, so for anyone looking for a technical role, talk to Karl"

Fiachra Collins
Computer Vision Algorithm Team Manager
Valeo

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources
Pivot

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 


Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King
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“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

"From the first prompt call-back to the ultimate congratulatory call to inform me of a job offer, Karl was an absolute professional; sound advice, solid research and knowledge of companies, unwavering persistence and friendly encouragement. West is best, so for anyone looking for a technical role, talk to Karl"

Fiachra Collins
Computer Vision Algorithm Team Manager
Valeo

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources
Pivot

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 


Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King
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