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Vacancy Details

Finance Banking Insurance

105721 - Client Services Manager, Loan Services - Dublin

Contract Type: Permanent
Location: Dublin
Date: 22/10/2019
Job Reference: 105721
Contact Name: Jenny Dore
Contact Email:

Job Description

Client Services Manager, Loan Services - Dublin - 105721


Client Services Manager, Loan Services
Our client, a financial services company in Dublin is currently looking to recruit a Client Services Manager, Loan Servicing for their site.

What Will I Be Doing

The successful candidate will join a recently formed operation to help build and grow out a new loan servicing business. They will work alongside the Head of Operations, helping to onboard systems, define processes and build a global team to service a new product. This is a huge opportunity to join a department at ground level and make it successful.

The candidate will have extensive knowledge and experience working with CLOs, CDOs and Credit Funds. They will be driven and motivated to achieve excellence through hard work, good client service skills, excellent communication and organisation.

Being the point of contact for Fund Managers and other related parties

Develop a relationship with a given set of Clients to ensure their needs are being addressed and liaising with all relevant internal teams to ensure that targets are met and the Clients receive a high level of service

New launch support & coordination

Asset administration: Responsibilities include, but are not limited to performing and coordinating a variety of administrative duties and tasks including asset setup and asset Maintenance and reconciliation

Liaising with 3rd party brokers/custodians/agents

Processing agent notices

Processing corporate actions

Entering and settling trades as required

Preparing and assisting with various reports required by internal teams

Other duties assigned by Management

Cash/Position Reconciliation: Responsibilities include, but are not limited to performing and coordinating a variety of reconciliation duties and tasks including preparing daily reconciliation of cash transactions and daily reconciliation of Company/Client positions

Ensuring aged breaks ( over 7 days ) are addressed and escalated

Processing and reconciling data in various systems

Actively researching discrepancies with various agents and internal teams

Preparing and ensuring all Reporting is issued within the required timeframes

Preparing and assisting with various reports required by internal teams

Support Head of Operations: Providing KPIs, Support in Business development

People management: Manage teams locally and in various jurisdictions to ensure timely & accurate deliverables.

Roll out training and development plans to direct reports.

What Do I Need

Degree in Accounting/Finance, or a relevant qualification

Candidate should have 7+ years’ experience working in loan administration operations

Extensive knowledge of CLOs/CDOs/Credit Funds

Understanding or knowledge of various security types – Private Debt, Syndicated Loans, Bonds, Equities, Futures, CDS, CDS Indices, Forwards, ABS, MBS, TRS, etc.

Understanding of trade lifecycle

Knowledge and experience with settlements including DTCC & Euroclear

Knowledge and understanding of securities and other financial instruments Computer proficiency with advanced knowledge of Microsoft Office Suite, familiarity with Solvas (CDO-Suite) preferred

Strong client service and interpersonal skills

Strong communication and analytical skills

Strong organisational skills

Accurate and acute attention to detail

Uses discretion when dealing with sensitive and confidential information

Excellent oral and written communication skills and demonstrated ability to adapt communication style to audience

Proven ability to prioritize responsibilities, manage time effectively and meet deadlines accordingly

Initiative, sense of urgency, Accountability and Integrity

For further information on this Client Service Manager position role in Dublin please contact Jenny Dore on 0860449371 or

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Your Consultant:

Consultant: Jenny Dore
Mobile: 0860449371

“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

"From the first prompt call-back to the ultimate congratulatory call to inform me of a job offer, Karl was an absolute professional; sound advice, solid research and knowledge of companies, unwavering persistence and friendly encouragement. West is best, so for anyone looking for a technical role, talk to Karl"

Fiachra Collins
Computer Vision Algorithm Team Manager

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 

Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King

I am extremely grateful to Anne-Marie at HERO Recruitment for helping me land an opportunity in Ireland. She had a great deal of information regarding the job profile, was extremely prompt in arranging an interview and followed it up brilliantly. She was an excellent point of contact between the employer and me during the whole process. She has good knowledge about the process and was well aware of the timelines. I would recommend Anne-Marie, HERO Recruitment to anyone who is looking for opportunities in the country

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Optical Engineer
Valeo Vision Systems

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