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Experienced Customer Service Analyst - (French Market)

Job Title: Experienced Customer Service Analyst - (French Market)
Contract Type: Permanent
Location: Cork
Industry:
REF: 88980
Job Published: 9 months ago

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 0212066287

CMS Analyst - France
Our client, a pharmaceutical company in Cork are currently looking to recruit a CMS Analyst - France for their site.


Key Responsibilities
  • Handling queries / calls from external customers, such as healthcare professionals, in a courteous, professional manner.
  • Market oversight for coordination & execution of C2P process for assigned country/Hub.
  • Ownership for issue resolution and escalation as required.
  • Demonstrate business process expertise, both functionally and technically and be prepared to train/lead team in same.
  • Makes decisions that impact own priorities and allocation of time to meet deadlines and workload.
  • Accurate recording of all data to ensure compliance at all times.
  • Reporting for Senior Leadership, Business & Local Affiliates as required including weekly/monthly/quarterly metrics on regional team activities to measure success
  • Ensures optimal customer satisfaction in all aspects of the process.
  • Develop and maintain strong working relationships with the affiliate and wider organisation.
  • Influence and garner support from stakeholders in implementing process improvements.
Create, Promote and Maintain Operational Excellence
  • Provide input and recommendations into possible continuous improvement initiatives to increase efficiency and effectiveness.
  • Continuously looks for ways to improve our service level for our customers /stakeholders
  • Supports organizational changes.
  • Demonstrates flexibility in providing coverage and/or availability for scheduling adjustments for unexpected absences, events, or meeting volume variances.
  • Providing training to the business areas that support the processes. e.g. basic required training, or to improve efficiency of the processes
  • Participates in internal and external educational opportunities relevant to the role.
Compliance
  • Understand and follow all compliance policies, laws and regulations relevant to the role.
  • Ensure adherence to document retention requirements in line with the company's Global Record Retention Schedule and any applicable local legal requirements.
  • Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCP's
  • Ensure compliance with Transparency reporting requirements
  • Ensure all operational controls are completed to level required and within agreed timeframe.
  • Integrate compliance into daily activities.
  • Cooperate with investigations, monitoring and audits.

For further information on this CMS Analyst - France role in Cork please contact Jenny Dore on 0212066287 / jenny@hero.ie
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