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Customer Services Meeting Analyst - France

Job Title: Customer Services Meeting Analyst - France
Contract Type: Permanent
Location: Cork
REF: 90705
Job Published: 6 months ago

Job Description

Contact: Maureen Ferguson
Telephone: 0860462367
CMS Analyst 
Our client, a pharmaceutical company in Cork are currently looking to recruit a CMS Analyst - France for their site.

Responsibilities / Requirements
  • Handling queries and calls 
  • Market oversight for coordination & execution of process 
  • Ownership for issue resolution and escalation as required.
  • Demonstrate business process expertise, both functionally and technically and be prepared to train/lead team in same.
  • Makes decisions that impact own priorities and allocation of time to meet deadlines and workload.
  • Accurate recording of all data to ensure compliance at all times.
  • Reporting for Senior Leadership, Business & Local Affiliates as required including weekly/monthly/quarterly metrics on regional team activities to measure success
  • Ensures optimal customer satisfaction in all aspects of the process.
  • Develop and maintain strong working relationships with the affiliate and wider organisation.
  • Influence and garner support from stakeholders in implementing process improvements.
  • Provide input and recommendations into possible continuous improvement initiatives to increase efficiency and effectiveness.
  • Continuously looks for ways to improve our service level for our customers /stakeholders
  • Supports organizational changes.
  • Demonstrates flexibility in providing coverage and/or availability for scheduling adjustments for unexpected absences, events, or meeting volume variances.
  • Providing training to the business areas that support the processes. 
  • Understand and follow all compliance policies, laws and regulations relevant to the role.
  • Ensure adherence to document retention requirements in line with the company Global Record Retention Schedule and any applicable local legal requirements.
  • Ensure compliance with Transparency reporting requirements
  • Ensure all operational controls are completed to level required and within agreed timeframe.
  • Integrate compliance into daily activities.
  • Cooperate with investigations, monitoring and audits.
  • Education / Qualifications
  • University Degree
  • Fluency in French 
  • Min 2 years customer facing experience
  • Excellent customer service and strong team building relationship skills.
  • Proven interpersonal and communication skills 
  • Demonstrates good judgment and is solution orientated.
  • Ability to work independently and within a team environment.
  • Strong organizational and multitasking capabilities.
  • Accuracy and attention to detail.
  • Experience of working to tight deadlines with good time management skills.
  • Proficient with Microsoft Office 

For further information on this CMS Analyst - France role in Cork please contact Maureen Ferguson on 0860462367 /
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