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Vacancy Details

Customer Service, Call Centers & Languages

CMS Analyst - German - Cork

Contract Type: Permanent
Sector:
Location: Cork
Date: 13/10/2017
Job Reference: 89558

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 0860449371

CMS Analyst - German
Our client, a pharmaceutical company in Cork are currently looking to recruit a CMS Analyst - German for their site.


What will I be doing
  • Handling queries / calls from external customers
  • Market oversight for coordination & execution of C2P process for assigned country/Hub
  • Ownership for issue resolution and escalation
  • Demonstrate business process expertise, both functionally and technically
  • Makes decisions that impact own priorities and allocation of time to meet deadlines and workload
  • Accurate recording of all data to ensure compliance at all times
  • Reporting and weekly/monthly/quarterly metrics on regional team activities to measure success
  • Ensures optimal customer satisfaction in all aspects of the process.
  • Develop and maintain strong working relationships with the affiliate and wider organisation.
  • Influence and garner support from stakeholders in implementing process improvements.
  • Provide input and recommendations into possible continuous improvement initiatives to increase efficiency and effectiveness.
  • Continuously looks for ways to improve our service level for our customers /stakeholders
  • Supports organizational changes
  • Demonstrates flexibility in providing coverage and/or availability for scheduling adjustments for unexpected absences, events, or meeting volume variances.
  • Providing training to the business areas that support the processes. e.g. basic required training, or to improve efficiency of the processes
  • Participates in internal and external educational opportunities relevant to the role.
  • Ensure all operational controls are completed to level required and within agreed timeframe.
  • Integrate compliance into daily activities.
  • Cooperate with investigations, monitoring and audits

What do I need
  • University Degree and fluency in German is a requirement, additional European is an advantage.
  • Min 3 years customer facing experience.
  • Must demonstrate strong telephone communication skills with ability to influence and negotiate.
  • Self-motivated professional with excellent customer service and strong working/team building relationship skills.
  • Ability to work independently and within a team environment.
  • Strong organizational and multitasking capabilities.
  • Accuracy and attention to detail.
  • Experience of working to tight deadlines with good time management skills.
  • Proficient with Microsoft Office software

For further information on this CMS Analyst - German role in Cork please contact Jenny Dore on 0860449371 / jenny@hero.ie
Check out all our open jobs on our HERO Recruitment website - www.hero.ie
Please Note: HERO Recruitment will not forward your details to any company without your prior approval

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