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CMS Analyst - German

Job Title: CMS Analyst - German
Contract Type: Permanent
Location: Cork
Industry:
REF: 89558
Job Published: 10 months ago

Job Description

Contact: Maureen Ferguson
Email: careers@hero.ie
Telephone: 0860462367

Customer Services Analyst
Our client, a pharmaceutical company in Cork are currently looking to recruit a CMS Analyst - German for their site.


Responsibilities
  • Handling queries / calls from external customers
  • Market oversight for coordination & execution of C2P process for assigned country/Hub
  • Ownership for issue resolution and escalation
  • Demonstrate business process expertise, both functionally and technically
  • Makes decisions that impact own priorities and allocation of time to meet deadlines and workload
  • Accurate recording of all data to ensure compliance at all times
  • Reporting and weekly/monthly/quarterly metrics on regional team activities to measure success
  • Ensures optimal customer satisfaction in all aspects of the process.
  • Develop and maintain strong working relationships with the affiliate and wider organisation.
  • Influence and gather support from stakeholders in implementing process improvements.
  • Provide input and recommendations into possible continuous improvement initiatives to increase efficiency and effectiveness.
  • Continuously looks for ways to improve our service level for our customers /stakeholders
  • Supports organizational changes
  • Demonstrates flexibility in providing coverage and/or availability for scheduling adjustments for unexpected absences, events, or meeting volume variances.
  • Providing training to the business areas that support the processes. e.g. basic required training, or to improve efficiency of the processes
  • Participates in internal and external educational opportunities relevant to the role.
  • Ensure all operational controls are completed to level required and within agreed timeframe.
  • Integrate compliance into daily activities.
  • Cooperate with investigations, monitoring and audits

Education / Qualifications
  • University Degree and fluency in German is a requirement, additional European is an advantage.
  • Min 3 years customer facing experience.
  • Must demonstrate strong telephone communication skills with ability to influence and negotiate.
  • Self-motivated professional with excellent customer service and strong working/team building relationship skills.
  • Ability to work independently and within a team environment.
  • Strong organizational and multitasking capabilities.
  • Accuracy and attention to detail.
  • Experience of working to tight deadlines with good time management skills.
  • Proficient with Microsoft Office software

For further information on this CMS Analyst - German role in Cork please contact Maureen Ferguson on 0860462367 / careers@hero.ie
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