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Vacancy Details

Customer Service, Call Centers & Languages

CMS Analyst - Nordic Language - Cork

Contract Type: Permanent
Sector:
Location: Cork
Date: 13/10/2017
Job Reference: 89602

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 0860449371

CMS Analyst - Nordic Language



Who are the client

Our client, a pharmaceutical company in Cork are currently looking to recruit a CMS Analyst - Nordic Language for their site.


Why this role
  • Join a leading pharmacutical in Cork
  • Competitve salary and benefits
  • Fun social events and onsite facilities
  • Fast career progression

What will I be doing
  • Provide excellent contracting and payment support to the external Healthcare Professional as well as the internal affiliate business partner.
  • Be seen as a "go-to" information resource for contracting to pay queries & pre-contracting data management
  • Ensure excellent customer experience through the end to end management of the Contract to Pay & pre-contracting data management process
  • Ensure data compliance with Transparency reporting requirements including supporting the Global Transparency team on potential data issues prior to publication
  • Monitor daily operational dashboard to ensure compliance with pre-defined SLAs & ensure effective distribution of the dashboard across the team
  • Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved
  • Ensure efficient and effective issue resolution for queries escalated
  • Effectively coach & mentor
  • Support global/regional CMS projects with focus on the Contract to pay process
  • Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members
What do I need
  • 2-3 years' customer facing experience with excellent communications & compliance skills
  • Associates Degree
  • Fluency in English and a Nordic language
  • Ability to handle complexity and utilize analytical skills, with attention to detail
  • Ability to proactively & effectively analyse & resolve problems
  • Ability to effectively prioritize and complete key tasks and deliverables
  • Able to respond flexibly and empathetically to customer needs, managing their expectations effectively
For further information on this CMS Analyst - Nordic Language role in Cork please contact Jenny Dore on 0860449371 / jenny@hero.ie
Check out all our open jobs on our HERO Recruitment website - www.hero.ie
Please Note: HERO Recruitment will not forward your details to any company without your prior approval

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