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Customer Services with 2nd Language

Job Title: Customer Services with 2nd Language
Contract Type: Permanent
Location: Cork
Industry:
REF: 95538
Job Published: 2 months ago

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 086 0449371



Customer Services Associate with 2nd European Language

Our client, a pharmaceutical company in Cork are currently looking to recruit a CMS Associate for their site.
  • Be seen as a "go-to" information resource for Contracting to Pay queries both from external HCP's and internal business partners
  • Provide excellent customer experience through the end to end coordination & execution of the Contract to Pay process in a compliant manner. This includes the pre-contracting data management for the Healthcare Professional.
  • Ensure efficient and effective issue resolution across the Contract to Pay process including the pre-contract data management aspects.
  • Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCP's
  • Ensure compliance with data capture requirements to support the TOV Disclosure requirements, which may include supporting data correction and reporting queries from Global Transparency team pre or post publication
  • Monitor daily operational dashboard to ensure compliance with pre-defined SLAs
  • Support global/regional CMS projects with focus on the Contract to Pay process & pre-contracting data management
  • Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members

What do I need

  • 2-3 years' customer facing experience with excellent communications & compliance skills. Legal/Contracting/Travel & Meetings support experience an advantage
  • Associates Degree
  • Fluency in English is required with another European language is desirable
  • Ability to handle complexity and utilize analytical skills, with attention to detail
  • Ability to proactively & effectively analyse & resolve problems
  • Ability to effectively prioritize and complete key tasks and deliverables
  • Able to respond flexibly and empathetically to customer needs, managing their expectations effectively
  • Ability to work in local/regional/global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external BPO/Meeting Planning company team member





For further information on this Customer Services Associate role in Cork please contact Jenny Dore on 086 0449371 / jenny@hero.ie
Check out all our open jobs on our HERO Recruitment website - www.hero.ie
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