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Customer Services Associate Czech/Slovak

Job Title: Customer Services Associate Czech/Slovak
Contract Type: Permanent
Location: Cork
Industry:
REF: 95481
Job Published: 3 months ago

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 086 0449371



Customer Services Associate Czech/Slovak
Our client, a pharmaceutical company in Cork are currently looking to recruit a CMS Associate Czech/Slovak for their site.

Key Responsibilities
  • Handling queries / calls from external customers, such as healthcare professionals, in a courteous, professional manner.
  • Coordination & execution of C2P process for assigned country/Hub.
  • Ownership for issue resolution and escalation as required.
  • Demonstrate business process expertise, both functionally and technically and be prepared to train/lead team in same.
  • Accurate recording of all data to ensure compliance at all times.
  • Ensures optimal customer satisfaction in all aspects of the process.
  • Develop and maintain strong working relationships with the affiliate and wider organisation.

Create, Promote and Maintain Operational Excellence
  • Provide input and recommendations into possible continuous improvement initiatives to increase efficiency and effectiveness.
  • Continuously looks for ways to improve our service level for our customers /stakeholders
  • Supports organizational changes.
  • Demonstrates flexibility in providing coverage and/or availability for scheduling adjustments for unexpected absences, events, or meeting volume variances.
  • Participates in internal and external educational opportunities relevant to the role.

Compliance
  • Understand and follow all compliance policies, laws and regulations relevant to the role.
  • Ensure adherence to document retention requirements in line with Global Record Retention Schedule and any applicable local legal requirements.
  • Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCP's
  • Ensure compliance with Transparency reporting requirements
  • Ensure all operational controls are completed to level required and within agreed timeframe.
  • Integrate compliance into daily activities.
  • Cooperate with investigations, monitoring and audits.
  • 2-3 years' customer facing experience with excellent communications & compliance skills. Legal/Contracting/Travel & Meetings support experience an advantage
  • Fluency in English & Czech/Slovak is required for this role.
  • Associates Degree/Diploma (or equivalent work experience)
Knowledge and Experience:
  • Diploma or Secondary education with focus on Travel, Finance or Healthcare industry
  • Min 2 years' customer facing experience, must demonstrate strong telephone communication skills with ability to influence and negotiate.
  • Self-motivated professional with excellent customer service and strong working/team building relationship skills.
  • Proven interpersonal and communication skills to interact with the organization and respond to customer needs while managing their expectations.
  • Demonstrates good judgment and is solution orientated.
  • Ability to work independently and within a team environment.
  • Strong organizational and multitasking capabilities.
  • Accuracy and attention to detail.
  • Experience of working to tight deadlines with good time management skills.
  • Flexibility in adapting to a non-routine and fast paced environment.
  • Proactive, analytical and pragmatic approach to problem solving.
  • Proficient with Microsoft Office software (Excel, Word, etc...)

For further information on this CMS Associate Czech/Slovak role in Cork please contact Jenny Dore on 086 0449371 / jenny@hero.ie
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