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Customer Service Associate with French

Job Title: Customer Service Associate with French
Contract Type: Permanent
Location: Cork
Industry:
REF: 89361
Job Published: 15 days ago

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 021 2066287

Customer Services Associate with French

Our client, a pharmaceutical company in Cork are currently looking to recruit a Customer Services Associate for their site.

Why this role
  • Global pharmacutical in Cork
  • Multincultural environment
  • Fast career progression
  • Fun social club
  • Competitve salary and benefits


What will I be doing
  • Provide excellent contracting and payment support to the external Healthcare Professionals who speak at company meetings
  • Be seen as a "go-to" information resource for Contracting to Pay queries both from external Healthcare Professionals and internal business partners
  • Provide excellent customer experience through the end to end coordination & execution of the Contract to Pay process in a compliant manner.
  • Ensure efficient and effective issue resolution across the Contract to Pay process including the pre-contract data management aspects.
  • Ensure adherence to Anti-Corruption requirements when interacting with and engaging Healthcare Professionals
  • Ensure data compliance with Transparency reporting requirements
  • Monitor daily operational dashboard to ensure compliance with pre-defined SLAs
  • Support global and regional projects with focus on the Contract to Pay process & pre-contracting data management
  • Support the overall team by demonstrating flexibility in providing cover for team members and training of new team members
  • Experience in Sales Force, SAP P2P module, MS Office
  • Experience with contracting systems an advantage

What do I need
  • 2-3 years' customer facing experience with excellent communications & compliance skills. Legal/Contracting/Travel & Meetings support experience an advantage
  • Fluency in English & French is required for this role
  • Ability to handle complexity and utilize analytical skills, with attention to detail
  • Able to respond flexibly and empathetically to customer needs, managing their expectations effectively


For further information on this Customer Services Associate / Contract to Pay with French role in Cork please contact Jenny Dore on 021 2066287 / jenny@hero.ie

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