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Contract To Pay Customer Services Associate - German

Job Title: Contract To Pay Customer Services Associate - German
Contract Type: Permanent
Location: Cork
Industry:
REF: 89880
Job Published: 7 months ago

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 0860449371

Contract To Pay Customer Services Associate - German
Our client, a pharmaceutical company in Cork are currently looking to recruit a CMS Associate - German for their site.


What Will I Be Doing
  • Provide excellent contracting and payment support to the external Healthcare Professionals who speak at company meeting, as well as internal affiliate business partners in the local meetings team
  • Be seen as a "go-to" information resource for Contracting to Pay queries
  • Provide excellent customer experience through the end to end coordination & execution of the Contract to Pay process in a compliant manner
  • Ensure efficient and effective issue resolution across the Contract to Pay process including the pre-contract data management aspects.
  • Ensure adherence to Anti-Corruption requirements when interacting with and engaging Healthcare Professionals
  • Ensure data compliance with Transparency reporting requirements
  • Monitor daily operational dashboard to ensure compliance with pre-defined SLAs
  • Support global/regional CMS projects with focus on the Contract to Pay process & pre-contracting data management
  • Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members
  • Experience in Sales Force, SAP P2P module, MS Office
  • Experience with contracting systems an advantage

What Do I Need
  • 2-3 years' customer facing experience with excellent communications & compliance skills. Legal/Contracting/Travel & Meetings support experience an advantage
  • Fluency in English & German
  • Associates Degree or Diploma
  • Ability to handle complexity and utilize analytical skills, with attention to detail
  • Ability to proactively & effectively analyse & resolve problems
  • Ability to effectively prioritize and complete key tasks and deliverables
  • Able to respond flexibly and empathetically to customer needs, managing their expectations
  • Ability to work in local/regional/global team environment and communicate effectively with both internal business partners of all levels & disciplines

For further information on this CMS Associate - German role in Cork please contact Jenny Dore on 0860449371 / jenny@hero.ie
Check out all our open jobs on our HERO Recruitment website - www.hero.ie
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