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Customer Service with Polish

Job Title: Customer Service with Polish
Contract Type: Permanent
Location: Cork
Industry:
REF: 90427
Job Published: 10 months ago

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 0860449371

Customer Service with Polish
Our client, a pharmaceutical company in Cork are currently looking to recruit a CMS Associate for their site.


What will I be doing
  • Provide excellent contracting and payment support to the external Healthcare Professional as well as the internal affiliate business partner.
  • Be seen as a "go-to" information resource for Contracting to Pay queries both from external and internal business partners
  • Provide excellent customer experience through the end to end coordination & execution of the Contract to Pay process in a compliant manner.
  • Pre-contracting data management for the Healthcare Professional.
  • Ensure efficient and effective issue resolution across the Contract to Pay process including the pre-contract data management aspects.
  • Ensure compliance with data capture requirements to support the company's TOV Disclosure requirements, which may include supporting data correction and reporting queries from Global Transparency team pre or post publication
  • Monitor daily operational dashboard to ensure compliance with pre-defined SLAs
  • Support global projects with focus on the Contract to Pay process & pre-contracting data management

What do I need
  • 2-3 years' customer facing experience with excellent communications & compliance skills.
  • Associates Degree
  • Fluency in English & Polish language
  • Ability to handle complexity and utilize analytical skills, with attention to detail
  • Ability to proactively & effectively analyse & resolve problems
  • Ability to effectively prioritize and complete key tasks and deliverables
  • Able to respond flexibly and empathetically to customer needs
  • Ability to work in a team environment and communicate effectively


For further information on this customer service with Polish role in Cork please contact Jenny Dore on 0860449371 / jenny@hero.ie
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