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Vacancy Details

Customer Service, Call Centers & Languages

CMS Spanish Associate - Cork

Contract Type: Permanent
Sector:
Location: Cork
Date: 19/07/2017
Job Reference: 87763

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 021 2066287

CMS Spanish Associate

Our client, a pharmaceutical company in Cork are currently looking to recruit a CMS Spanish Associate for their site.

Why this role
  • Leading expanding blue-chip multinational in Cork
  • Large on-site canteen
  • Very active sports and social committee
  • Very friendly environment
  • Excellent benefits and competitive salary
  • Fast career progression
  • Multi culture environment
  • Excellent training programme available
  • Control over your career


What will I be doing?
  • Handling queries from external customer
  • Coordination & execution of C2P process for assigned country/Hub.
  • Ownership for issue resolution and escalation as required across all Contract to Payment processes
  • Demonstrate business process expertise, both functionally and technically in process
  • Accurate recording of all data to ensure compliance with relevant compliance requirements
  • Ensures optimal customer satisfaction in all aspects of the C2P process.
  • Develop and maintain strong working relationships with the affiliate and wider organisation.
  • Understand and follow all compliance policies, laws, regulations
  • Ensure adherence to all document retention requirements including filing, storing, archiving, and destroying documents at the end of the record retention period
  • Ensure adherence to Anti-Corruption requirements
  • Ensure Care data compliance with Transparency reporting requirements
  • Ensure all operational controls are completed to level required and within agreed timeframe.
  • Integrate compliance into daily activities.
  • Comply with any corrective actions.
  • Cooperate with investigations, monitoring and audits.
  • Provide input and recommendations into current process and ways in which it can be improved in terms of efficiency and effectiveness.
  • Continuously looks for ways to improve service level for customers and stakeholders
  • Supports organisational changes.
  • Demonstrates flexibility in providing coverage and/or availability for scheduling adjustments for unexpected absences, events, or meeting volume variances.
  • Participates in internal and external educational opportunities relevant to the Information or customer service environment.
  • Responsible for the Contract to Pay activities for Healthcare Professionals. includingDocument coordination, Payment of invoices related to the C2P process & data maintenance in the appropriate system.
  • Responsible for professional interaction with business partners.


What do I need?
  • Fluency in Spanish
  • Min 2 years customer facing experience
  • Must demonstrate strong telephone communication skills with ability to influence and negotiate
  • Excellent active listening skills with effective verbal skills
  • Able to respond flexibly and empathetically to customer needs, managing their expectations effectively.
  • Demonstrate strong interpersonal skills, written and oral communication skills
  • Accuracy and attention to detail
  • Proactive, analytical and pragmatic approach to problem solving.
  • Able to work under pressure, juggling short deadlines, multiple priorities and concern for maintaining standards.
  • Good time management skills.
  • Effective prioritization showing ability to be flexible whilst meeting customer needs and managing their expectations.
  • Proficient with Microsoft Office software
  • Legal support experience an advantage
  • Compliance and controls experience an advantage


For further information on this CMS Spanish Associate role in Cork please contact Jenny Dore on 021 2066287 / jenny@hero.ie

Check out all our open jobs on our HERO Recruitment website - www.hero.ie

Please Note: HERO Recruitment will not forward your details to any company without your prior approval


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