Customer Account Specialist
|Job Title:||Customer Account Specialist|
|Job Published:||12 months ago|
Our client in Mayo are currently looking to recruit a Customer Account Specialist for their site.
The purpose of this role is to manage the plant operational concentrate and beverage base supply and service requirements to our Bottling Partners and Business Units. A key responsibility is to support and work closely with the Customer Relationship Manager (CRM) in developing these relationships, identifying and implementing end-to-end Supply Chain Solutions and improvements that maximise value to the system. This is a temporary position for 9 months.
? Customer Engagement & Account Management: collaborate with the Business Units and customers to ensure that plant supply is guaranteed on-time in full and costs are optimised.
? Demand Management: gather & analyse forecast information engage & collaborate with bottling partners to validate and improve plant forecast accuracy.
? Inventory management: monitor, analyse and take mitigation actions based on aging stock reports, in association with internal departments, Business Units and the Customer.
? Business planning & New Business Models: Work with Demand Specialists, Budgeting & Planning Financial Managers (IPM) in the business units and customers to build & validate sales volume estimates for the business plans. Work with internal & external teams in the implementation of supply point shifts managing to the project timeline and needs of the bottling partners to ensure smooth transition.
? End-to-end value creation: Identify areas of productivity & cost saving opportunities such as in the area of supply models, transport and package optimisations, work with CRM in approving and implementing these projects to completion. Utilise project management techniques, influencing and presentation skills to deliver end-to-end value creation opportunities.
? Manage Unique Business Requirements: Understand customer requirements in detail and monitor, assess and implement when changes are required working closely with relevant functions experts.
SKILLS & EXPERIENCE:
? Demonstrated System experience - SAP experience preferable;
? Empowered and self-starter;
? Demonstrated Project Management skills;
? Commercial, technical & financial knowledge;
? Presentation skills (face to face and virtual);
? Supply chain and logistics knowledge preferable;
? Ability to communicate and collaborate with diverse groups of people;
? Computer Skills ?Advanced Microsoft Excel, Word and Power Point;
? Demonstrated problem solving & analytical Skills.
? 3-5 years? experience in Customer service, supply-chain or sales.
? University/Bachelor degree in a Supply Chain or Business discipline.
The role requires national and international travel, candidates must be flexible.
For further information on this Customer Account Specialist role in Mayo please contact Avril Downey on 0212066287 / 0860462367 email@example.com
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