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Customer Care Representative

Job Title: Customer Care Representative
Contract Type: Permanent
Location: Galway
Industry:
REF: 85375
Job Published: 12 months ago

Job Description

Title: Customer Care Representative


Who are the client?


A Leading company in the health and beauty industry is currently recruiting a Customer Care Representative for their site in Galway.


What will I be doing?
  • Handling a high volume of inbound and outbound customer service calls
  • Processing sales orders
  • Logging all calls accurately including completing case notes where necessary
  • Dealing with all customer queries professionally and efficiently
  • Responding to customer queries via email and post
  • Escalating issues where necessary
  • Working in accordance with all company SOP?s
  • Meeting KPI?s as set out by management


What do I need?
  • 1-2 years? experience in a Customer Service role
  • Fluency in French and/or Spanish is desirable but not essential
  • Ability to handle a high volume of calls confidently and efficiently
  • Excellent communication and interpersonal skills with the ability to priorities effectively
  • Strong organisational and time-management skills
  • Team-oriented, flexible self-starter
  • Good working knowledge of Microsoft Office and ability to pick up new systems easily


For further information on this role in Galway please contact Avril on 021 2066287 / 0860462367 avril@hero.ie

Check out all our open jobs on our website ? www.hero.ie