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Customer Care Specialist(languages)

Job Title: Customer Care Specialist(languages)
Contract Type: Permanent
Location: Cork
Industry:
REF: 82773
Job Published: about 1 year ago

Job Description


Sales and Customer Care Specialist (German, Dutch, Danish)

Do you pride yourself on positive first impressions? Our client, a leading multinational hospitality company in Cork is currently recruiting for Dutch speaking Sales and Customer Care Specialists for their contact center in Cork.
In the role of Sales and Customer Care Specialist you will be part of a Global family team and reap the rewards that this multinational, multicultural company have to offer.

What does a typical day look like?

  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Identify guest reservation needs and determine appropriate room type.
  • Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to maximize revenue.
  • Input and access data in reservation system.
  • Indicate special room reservation types

What is required?

  • Follow all company policies and procedures.
  • Ensure uniform and personal appearance are clean and professional.
  • Maintain confidentiality of proprietary information.
  • Welcome and acknowledge all guests according to company standards.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others
  • Listen and respond appropriately to the concerns of other employees.
  • Comply with quality assurance expectations and standards.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

For further information on Sales and Customer Care Specialist(German, Dutch , Danish) in Cork please contact Valerie on 0860449473 or email valerie@hero.ie


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