Connecting to LinkedIn...

French Customer Meeting Services Senior Analyst

Job Title: French Customer Meeting Services Senior Analyst
Contract Type: Permanent
Location: Cork
Industry:
REF: 90985
Job Published: 10 months ago

Job Description

Contact: Maureen Ferguson
Email: careers@hero.ie
Telephone: 0860462367



Customer Meeting Services Senior Analyst
Our client, a pharmaceutical company in Cork are currently looking to recruit a Customer Meeting Services Senior Analyst for their site.


Responsibilities
  • Provide excellent, in-depth, risk-savvy oversight & coordination of all aspects of the contracting and payment activities completed within their allocated Hub.
  • Support the CMS Manager by assuming front line operational & technical escalations or queries from the team & affiliates
  • Be a natural "go-to" person for the CMS Hub team to learn from on all aspects of the contract to pay and transfer of value disclosure processes.
  • Provide excellent customer experience through the timely coordination & execution of HCP contract to pay processes for countries within the Hub - this requires monitoring daily operational dashboard to ensure compliance with pre-defined SLAs & ensuring effective distribution of the dashboard across the team
  • Lead CMS team members to ensure adherence to Anti-Corruption requirements, compliance & Transparency Disclosure requirements when interacting with and engaging HCPs
  • Review, analyse & distribute key metrics to stakeholders to ensure KPIs are being met & improved
  • Schedule & lead operational calls with the affiliate, building a positive & trusted working relationship between the Company & affiliate CMS teams
  • Effectively coach & mentor the CMS team members to ensure they deliver excellence and compliance across key processes.
  • Demonstrate business process expertise, both functionally and technically and be prepared to train/lead team in same.
  • Support global CMS projects as required representing the Company's perspective & support the implementation of same within the centre as required
  • Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members
  • Experience in Sales Force, SAP P2P module, MS Office including Visio is an advantage
  • Experience with Contracting systems is an advantage

Education / Qualifications
  • Fluency in French & English is required.
  • +5 years' experience with excellent communications & compliance skills, together with experience identifying and leading process change, in a customer-facing environment is required
  • Bachelor's Degree is required and Project Management certification is an advantage
  • Ability to handle complexity and utilize analytical skills, with attention to detail
  • Ability to proactively & effectively analyse & resolve problems
  • Ability to effectively prioritize and complete key tasks and deliverables
  • Able to respond flexibly and empathetically to customer needs, managing their expectations effectively
For further information on this French Customer Meeting Services Senior Analyst role in Galway please contact Maureen Ferguson on 0860462367 / careers@hero.ie
Check out all our open jobs on our HERO Recruitment website - www.hero.ie
Please Note: HERO Recruitment will not forward your details to any company without your prior approval