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Customer Meetings Services - Senior Analyst

Job Title: Customer Meetings Services - Senior Analyst
Contract Type: Permanent
Location: Cork
Industry:
REF: 95463
Job Published: 25 days ago

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 086 0449371

Customer Meetings Services - Senior Analyst



Our client, a pharmacutical company in Cork is currently looking to recruit a Customer Meetings Services - Senior Analyst for their site.


What will I be doing
  • Support the CMS Manager by assuming front line operational & technical escalations or queries from the team & affiliates
  • Be a natural "go-to" person for the CMS Hub team to learn from on all aspects of the contract to pay and transfer of value disclosure processes.
  • Provide excellent customer experience through the timely coordination & execution of HCP contract to pay processes for countries within the Hub - this requires monitoring daily operational dashboard to ensure compliance with pre-defined SLAs & ensuring effective distribution of the dashboard across the team
  • Lead CMS team members to ensure adherence to Anti-Corruption requirements, compliance & Transparency Disclosure requirements when interacting with and engaging HCPs
  • Review, analyse & distribute key metrics to stakeholders to ensure KPIs are being met & improved
  • Schedule & lead operational calls with the affiliate, building a positive & trusted working relationship between the GBS & affiliate CMS teams
  • Effectively coach & mentor the CMS team members to ensure they deliver excellence and compliance across key processes.
  • Demonstrate business process expertise, both functionally and technically and be prepared to train/lead team in same.
  • Support global/regional CMS projects as required representing the GBS perspective & support the implementation of same within the GBS as required
  • Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members

What do I need
  • Fluency in any European Language an advantage. Fluency in English is required.
  • +5 years' experience with excellent communications & compliance skills, together with experience identifying and leading process change, in a customer-facing environment is required
  • Project Management certificationand 3rd level degree is an advantage

For further information on this Customer Meetings Services - Senior Analyst role in Cork please contact Jenny Dore on 086 0449371 / jenny@hero.ie

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