Telephone: 086 0449371
Customer Meetings Services - Senior Analyst
Our client, a pharmacutical company in Cork is currently looking to recruit a Customer Meetings Services - Senior Analyst for their site.
What will I be doing
- Support the CMS Manager by assuming front line operational & technical escalations or queries from the team & affiliates
- Be a natural "go-to" person for the CMS Hub team to learn from on all aspects of the contract to pay and transfer of value disclosure processes.
- Provide excellent customer experience through the timely coordination & execution of HCP contract to pay processes for countries within the Hub - this requires monitoring daily operational dashboard to ensure compliance with pre-defined SLAs & ensuring effective distribution of the dashboard across the team
- Lead CMS team members to ensure adherence to Anti-Corruption requirements, compliance & Transparency Disclosure requirements when interacting with and engaging HCPs
- Review, analyse & distribute key metrics to stakeholders to ensure KPIs are being met & improved
- Schedule & lead operational calls with the affiliate, building a positive & trusted working relationship between the GBS & affiliate CMS teams
- Effectively coach & mentor the CMS team members to ensure they deliver excellence and compliance across key processes.
- Demonstrate business process expertise, both functionally and technically and be prepared to train/lead team in same.
- Support global/regional CMS projects as required representing the GBS perspective & support the implementation of same within the GBS as required
- Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members
What do I need
- Fluency in any European Language an advantage. Fluency in English is required.
- +5 years' experience with excellent communications & compliance skills, together with experience identifying and leading process change, in a customer-facing environment is required
- Project Management certificationand 3rd level degree is an advantage
For further information on this Customer Meetings Services - Senior Analyst role in Cork please contact Jenny Dore on 086 0449371 / email@example.com
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