Job Detail

Location Galway
Salary Negotiable
Posted
Role Type Permanent
Contact Dee Curley
email dee@hero.ie

Customer Service Agent

Customer Service Agent
Our client based just outside of Galway city are looking to recruit a customer service agent for their site
Must have own transport, as location does not have public transport

Customer Service Agent- Job Description
Role Summary:
Joining a team of 7 Customer Service Representatives and a Team Lead. The customer service agent is a ‘people Person’ and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and service, answer questions, and managing complaints.

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Handling a high volume of calls
• Communicating with customers via on the phone, email, live chat, or face-to-face.
• Acknowledging and resolving customer complaints.
• Communicating and coordinating with colleagues, as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
Skills and Experience required:
• Gained at least one years’ relevant experience preferably in a customer service environment.
• Have good communication skills with an excellent telephone manner.
• Have demonstrated a good working knowledge of Excel and Word.
• Organised, diplomatic and a good team player.
• A proven ability to work to targets and timelines.
Terms:
• Salary: €24,000 to €25,000
• Hours: 39 hours per week – 9:00am to 6:00 p.m. Mon-Thurs; 9:00 a.m. to 5.00 p.m. Fri
• Required to work Public Holidays
6-month Fixed Term Contract – with a view to permanent

For further information on this role in Galway please contact Dee Curley on 086 7902191 / dee@hero.ie

Check out all our open jobs on our HERO Recruitment website – https://www.hero.ie/
Please Note: HERO Recruitment will not forward your details to any company without your prior approval

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Customer Service Agent

Dee Curley

Role Type Permanent
Contact Dee Curley
email dee@hero.ie
mobile +353 86 790 21 91
linkedIn profile click here