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Customer Service Agent (German)

Job Title: Customer Service Agent (German)
Contract Type: Permanent
Location: Cork
Industry:
REF: 89301
Job Published: 11 days ago

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 021 2066287

Customer Service Agent (German)

Our client, a pharmaceutical company in Cork are currently looking to recruit an iNext Customer Service Agent, German for their site.

Responsibilities
  • Ensure Compliance to our Sox and Business Control environment
  • Monitor and Review iNext Operations across EMEA on a daily basis
  • Develop an expert level of technical and business knowledge of Concur system
  • Respond to and address all Tier 1 iNext queries from customers
  • Post Pay Audit analysis and reporting
  • Credit Card Administration
  • Review and update process flows and SOPs as required
  • In depth knowledge of financial policies and procedures
  • Prepare & action monthly iNext metrics
  • Liaise with affiliates re local travel policies and receipt retention
  • Initiate and deliver on proposals to management for process improvement solutions
  • Raise technical issues to appropriate IT teams and monitor same
  • Basic Qualifications
  • Accounting/Finance degree (Undergraduate or Masters as required for certification)
  • Part Qualified Chartered accountant or equivalent
  • Native language capabilities in German
  • Strong finance experience with audit focus
  • Strong experience in 3rd party relationship building & monitoring
  • Strong working knowledge of a Sox environment and related controls
  • Demonstrate strong interpersonal, written and oral communication skills
  • Advanced proficiency in using Microsoft Office software (Excel, Word, etc.)
  • Multi-task and prioritize responsibilities
  • Strong analytical and problem solving skills
  • Excellent relationship skills as will deal with various levels of personnel within the financial organization, Affiliate organization, third party service providers, and external auditors.
  • Knowledgeable of SAP detailed transactions as required for job

Additional Skills/Preferences
  • 2 years SSC - Financial experience
  • GAAP / IFRS accounting standards knowledge
  • Self-starter, high learning agility
  • Ability to influence at all levels without direct authority
  • Experience working in a high production, deadline driven environment
  • Presentation and training skills
  • Identify process improvement opportunities and experience with lean and Six Sigma



For further information on this iNext Customer Service Agent, France role in Cork please contact Jenny Dore on 021 2066287 / jenny@hero.ie

Check out all our open jobs on our HERO Recruitment website - www.hero.ie

Please Note: HERO Recruitment will not forward your details to any company without your prior approval