Connecting to LinkedIn...

Customer Service Associate

Job Title: Customer Service Associate
Contract Type: Temporary
Location: Galway
Industry:
REF: 97357
Job Published: 20 days ago

Job Description

Contact: Jenny Dore
Email: recruit@hero.ie
Telephone: 086 0449371

Customer Service Associate

Our client, a medical device company in Galway is currently looking to recruit a Customer Service Associate for their site.

Responsibilities and Duties
  • Process all orders received from customers
  • Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner
  • Review and maintain customers open orders on a daily basis
  • Investigate and resolve order processing issues reported by customers or as requested by employees
  • Work with others, i.e. master data to ensure that accurate customer information is maintained in SAP
  • Stay current with inventory levels and requirements
  • Responsible for making sure any customer account changes are communicated to relevant owner (Sales team)
  • Keep up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with impeccable customer service
  • Keep Team Lead informed of all changes, issues and potential concerns of all customer accounts
  • Work with warehouse or supply chain personnel as needed to ensure customer requirements are met
  • Responsible for following all CS SOPs in line with QMS, and delivering an excellent customer experience.
  • Other duties as assigned

Requirements
  • Proficient in MS Word, Excel and Outlook
  • Good keyboarding
  • Effectively collaborate with others
  • Work independently and on a team
  • Work effectively in a fast-paced environment with shifting priorities

Education & Experience
  • Fluency in a second European language is a distinct advantage

For further information on this Customer Service Associate role in Galway please contact Jenny Dore on 086 0449371 / recruit@hero.ie

Check out all our open jobs on our HERO Recruitment website – www.hero.ie
Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval.