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Vacancy Details

Customer Service, Call Centers & Languages

108821 - Customer Service Representative - Roscommon

Contract Type: Permanent
Location: Roscommon
Date: 6/08/2020
Job Reference: 108821
Contact Name: Helga Reeves
Contact Email:

Job Description

Customer Service Representative - Roscommon - 108821
Customer Service Representative
Our client is recruiting for a Customer Service Representative for their site in Roscommon. This candidate will be responsible to actively develop long-term relationships with your assigned client group, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
Key Responsibilities:
  • Consistently communicate to every customer that they are valued, and their satisfaction is vital to our organization. Use intimate knowledge of the customer's business to be proactive in meeting the needs of the customer. Delight the customer beyond their expectations.
  • Financial: Provide input into the annual plant sales budget and monthly forecast. Ensure customer billings are accurate. Coordinate A/R process with sales and accounting to ensure timely payments from customers. Ensure consolidation of shipping information, including cost management. Manage customer liable aged stock.
  • Customer Intimacy: Build trusting, communicative and indispensable relationships with customer. Understand customer's perspective. Know customer's business and challenges to predicatively anticipate their needs.
  • Processes: Perform and coordinate order entry process and systems, including but not limited to, production estimates, work and shipping instructions in accordance with Company standards and specifications.
  • Internal Customer Service: Proactively compile, analyse and communicate pertinent customer information and data, such as historical, forecast, and trends.
  • Culture: Model a customer focused culture for the organisation.
  • Capacity Rationalization: Provide detailed information to aid in capacity analysis of new and existing business; working with Scheduling, Sales and Corporate Business Optimisation functions to meet fluctuating customer demands.
  • Continuous Improvement: Suggest ways to improve processes and system workflows.
  • Teamwork: Build strong relationships with all members of the organization and contribute to the goals and objectives of other functional areas.
  • Values: Model the Corporate Values and Principles.
  • This Job Description is an outline of the current broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. It will be reviewed and updated in line with future needs.
  • Create a safe working environment through compliance to the relevant policies and procedures.
  • Conduct the day to day business with integrity and accountability, support team-working at every opportunity.
  • Deliver local and team objectives in a timely and structured manner demonstrating a positive attitude.
  • Support customer brands by manufacturing their products to the planned timescales and quality.
  • Reduce the number of internal non-conformances through adherence to procedures, policies and guides.
  • Encourage continuous improvement by delivering the print finishing plan using Lean principles.
  • Demonstrate flexibility and team-working. Set the pace and tone of the business.
For further information on this Customer Service Representative role in Roscommon please contact Helga Reeves on 086 8168298

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“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

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Chanelle Group

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Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

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Hollister ULC, Ballina, Co. Mayo

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Computer Vision Algorithm Team Manager

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

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Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

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Ingersoll Rand – Thermo King

I am extremely grateful to Anne-Marie at HERO Recruitment for helping me land an opportunity in Ireland. She had a great deal of information regarding the job profile, was extremely prompt in arranging an interview and followed it up brilliantly. She was an excellent point of contact between the employer and me during the whole process. She has good knowledge about the process and was well aware of the timelines. I would recommend Anne-Marie, HERO Recruitment to anyone who is looking for opportunities in the country

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