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CMS Analyst-Czech

Job Title: CMS Analyst-Czech
Contract Type: Permanent
Location: Cork
Industry:
REF: 89443
Job Published: 2 months ago

Job Description

Contact: Jenny Dore
Email: recruit@hero.ie
Telephone: 086 0449371


CMS Analyst
Our client, a pharmaceutical company in Cork are currently looking to recruit a CMS Associate Czech/Slovakian for their site.


Responsibilities
  • Handling queries / calls from external customers, such as healthcare professionals
  • Coordination & execution of C2P process for assigned country/Hub.
  • Ownership for issue resolution and escalation as required.
  • Demonstrate business process expertise, both functionally and technically 
  • Accurate recording of all data to ensure compliance at all times.
  • Ensures optimal customer satisfaction in all aspects of the process.
  • Develop and maintain strong working relationships with the affiliate and wider organisation.
  • Provide input and recommendations into possible continuous improvement initiatives to increase efficiency and effectiveness.
  • Continuously looks for ways to improve our service level for our customers /stakeholders
  • Supports organizational changes.
  • Demonstrates flexibility in providing coverage and/or availability for scheduling adjustments for unexpected absences, events, or meeting volume variances.
  • Participates in internal and external educational opportunities relevant to the role.

Education / Qualifications
  • 2-3 years' customer facing experience with excellent communications & compliance skills.  Legal/Contracting/Travel & Meetings support experience an advantage
  • Fluency in English & Czech/Slovak is required for this role.

For further information on this CMS Associate Czech/Slovakian role in Cork please contact Jenny Dore on 086 0449371 / recruit@hero.ie
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