German Customer Service Specialist - Galway - 101918
German Customer Service Specialist
Our client, a medical device company in Galway is currently looking to recruit an Customer Service Specialist for their site.
Responsibilities as Customer Service Specialist:
Process all orders received via CRM system from each LRD
Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner
Review and maintain customers open orders on a daily basis
Investigate and resolve order processing issues reported by customers or as requested by employees
Responsible for all facets of assigned customers (ROI)
Resolve e-mail, fax and telephone issues with ROI customers regarding pricing, inventory availability, terms, delivery or any other question or situation a customer may inquire about
Work with others, i.e. service assurance, to ensure that accurate customer information is maintained in SAP
Stay current with inventory levels and requirements
Responsible for making sure any customer account changes are communicated to relevant owner (Sales team)
Keep up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with impeccable customer service
Keep Team Lead informed of all changes, issues and potential concerns of all customer accounts
Work with warehouse or supply chain personnel as needed to ensure customer requirements are met
Complete all customer or staff requested reporting
Develop and maintain customer(ROI) and employee relationships
Responsible for executing applicable Quality Management System (QMS) processes, monitoring the success of service provided, and delivering an excellent customer experience.
Other duties as assigned
Requirements as Customer Service Specialist:
Fluent in German
Truly customer focussed
Confident but professional
Articulate & verbally presentable
Interactive & engaging
Dealing with ambiguity
Proficient in MS Word, Excel and Outlook
Good keyboarding and typing skills
Detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues
Effectively collaborate with others
Work independently and on a team
Work effectively in a fast-paced environment with shifting priorities
SAP or other ERP system experience a significant advantage
Previous customer service experience in the healthcare industry preferred
Fluency in a second European language is a distinct advantage
For further information on this Customer Service Specialist – German role in Galway please contact Vanessa Lynch on 086 0462367 / firstname.lastname@example.org
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