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Customer Service with 2 European Languages

Job Title: Customer Service with 2 European Languages
Contract Type: Contract
Location: Galway
Industry:
REF: 83736
Job Published: 12 months ago

Job Description

Title: Customer Service Specialist with 2 languages


Who are the client?



A leading multinational company in the Medical Devices sector is recruiting a Multilingual Customer Services Specialist for their site in Galway. Suitable candidates will be fluent in English and 2 other languages from French, German, Spanish and Italian.


What will I be doing?


? Processing all orders received via CRM system from each LRD
? Communicating proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner
? Reviewing and maintaining customers? open orders on a daily basis
? Investigating and resolving order processing issues reported by customers or as requested by employees
? Responsible for all facets of assigned customers (ROI)
? Resolving e-mail, fax and telephone issues with ROI customers regarding pricing, inventory availability, terms, delivery or any other question or situation a customer may inquire about
? Working with others, i.e. service assurance, to ensure that accurate customer information is maintained in SAP
? Staying current with inventory levels and requirements
? Responsible for making sure any customer account changes are communicated to relevant owner (Sales team)
? Keeping up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with impeccable customer service
? Keeping Team Lead informed of all changes, issues and potential concerns of all customer accounts
? Working with warehouse or supply chain personnel as needed to ensure customer requirements are met
? Completing all customer or staff requested reporting
? Developing and maintaining customer(ROI) and employee relationships
? Responsible for executing applicable Quality Management System (QMS) processes, monitoring the success of service provided, and delivering an excellent customer experience.
? Other duties as assigned


What do I need?


? Third level degree
? 1-2 years? experience in a similar customer focused role
? proficient in MS Word, Excel and Outlook
? detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues
? strong communication skills both written and verbal
? communicate professionally and effectively collaborate with others
? work independently and on a team
? excellent time management
? work effectively in a fast-paced environment with shifting priorities
? SAP or other ERP system experience a significant advantage
? Fluent in 2 of the following languages ? German, French, Italian and Spanish


For further information on this role in Galway please contact Avril on 021 2066287 / 0860462367 avril@hero.ie Check out all our open jobs on our website ? www.hero.ie