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Vacancy Details

Customer Service, Call Centers & Languages

Customer Service with French, German, Spanish or Italian - Galway

Contract Type: Contract
Sector:
Location: Galway
Date: 13/10/2017
Job Reference: 89980

Job Description

Customer Service Specialist with 2 languages


Who are the client?



A leading multinational company in the Medical Devices sector is recruiting a Multilingual Customer Services Specialist for their site in Galway. Suitable candidates will be fluent in English and 2 other languages from French, German and Spanish.


What will I be doing?
  • Processing all orders received via CRM system from each LRD
  • Communicating proactively with internal and external customers regarding order status
  • Reviewing and maintaining customers' open orders on a daily basis
  • Investigating and resolving order processing issues reported by customers or as requested by employees
  • Responsible for all facets of assigned customers
  • Resolving e-mail, fax and telephone issues with ROI customers regarding pricing, inventory availability, terms, delivery
  • Working with others, i.e. service assurance, to ensure that accurate customer information is maintained in SAP
  • Staying current with inventory levels and requirements
  • Responsible for making sure any customer account changes are communicated to relevant owner
  • Keeping up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with impeccable customer service
  • Keeping Team Lead informed of all changes, issues and potential concerns of all customer accounts
  • Working with warehouse or supply chain personnel as needed
  • Completing all customer or staff requested reporting
  • Developing and maintaining customer(ROI) and employee relationships
  • Responsible for executing applicable Quality Management System (QMS) processes, monitoring the success of service provided, and delivering an excellent customer experience.


What do I need?
  • Third level degree with 1-2 years' experience in a similar customer focused role
  • Proficient in MS Word, Excel and Outlook
  • Detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues
  • Strong communication skills
  • Work independently and on a team and excellent time management
  • SAP or other ERP system experience a significant advantage
  • Fluent in 2 of the following languages - German, French, Italian and Spanish


For further information on this role in Galway please contact Jenny Dore on 021 2066287 / 0860449371 jenny@hero.ie Check out all our open jobs on our website - www.hero.ie

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Our strong reputation for quality placements in key roles has earned us the status of agency of choice. HERO Recruitment’s commitment to superior service is what sets us apart from our competitors and has rewarded us with many exclusive and semi-exclusive client and candidate relationships.  Here is what our clients and candidates say about us…

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“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

“Merit Medical have partnered with Hero for the past 10 years. During this time we have grown our employee numbers to 630 employees. Our experience of working with HERO is that they have a personal client focused approach, they know the market and they can deliver on the candidates.  The medical device market is competitive and our company success is dependent on the quality of our people, we want the best there is in the market so we can grow and in turn offer development opportunities to our people. 

Mary Collins,
Senior Director, Human Resources Europe
Merit Medical

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources
Pivot

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 


Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King