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Customer Services Associate – German

Job Title: Customer Services Associate – German
Contract Type: Permanent
Location: Galway
Industry:
REF: 92739
Job Published: 5 months ago

Job Description

Contact: Maureen Ferguson
Email: careers@hero.ie
Telephone: 0860462367

Customer Services Associate – German

Our client, a medical device company in Galway are currently looking to recruit a Customer Services Associate for their site.

General Responsibilities
  • Process all orders received from customers
  • Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner
  • Review and maintain customers open orders on a daily basis
  • Investigate and resolve order processing issues reported by customers or as requested by employees
  • Work with others, i.e. master data to ensure that accurate customer information is maintained in SAP
  • Stay current with inventory levels and requirements
  • Responsible for making sure any customer account changes are communicated to relevant owner(Sales team)
  • Keep up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with impeccable customer service
  • Keep Team Lead informed of all changes, issues and potential concerns of all customer accounts
  • Work with warehouse or supply chain personnel as needed to ensure customer requirements are met
  • Responsible for following all CS SOPs in line with Company QMS, and delivering an excellent customer experience.
  • Other duties as assigned

Personal Characteristics
  • Truly customer focussed
  • Self-starter
  • Confident but professional
  • Articulate & verbally presentable
  • Interactive & engaging
  • Time management
  • Dealing with ambiguity

Key Position Competencies
  • Technical Learning
  • Problem Solving
  • Dealing with Ambiguity
  • Creativity
  • Time Management
  • Drive for Results
  • Written Communications
  • Team player Customer Focus


Minimum Qualifications
  • Proficient in MS Word, Excel and Outlook
  • Good keyboarding
  • Effectively collaborate with others
  • Work independently and on a team
  • Work effectively in a fast-paced environment with shifting priorities

Education & Experience
  • Fluency in a second European language is a distinct advantage

For further information on this Customer Services Associate role in Galway please contact Maureen Ferguson on 0860462367/ careers@hero.ie

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