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Customer Services Executive

Job Title: Customer Services Executive
Contract Type: Permanent
Location: Galway
REF: 94498
Job Published: 3 months ago

Job Description

Contact: Jenny Dore
Telephone: 086 0449371

Customer Services Executive

Our client, a medical device company in Galway are currently looking to recruit a Customer Services Executive for their site.

The key responsibilities of the Customer Services Executive, include, but are not limited to the following:
  • Promoting ‘best practice’ within the Medical team and managing Medical customers within your control.
  • Ensuring full integration with planning, production and quality departments and the rest of the Medical related departments.
  • Negotiating client requirements and presenting them within the various departments.
  • Liaise with Planning and Production department on daily basis to check progress of orders.
  • Respond to all customer service queries in a timely manner.
  • Co-ordinate with Freight agents & send collection requests for shipments
  • Inform Logistics Department on daily basis of goods to be dispatched
  • Send dispatch emails to customers when goods are ready to ship with all related batch documentation.
  • Advise customer as soon as information is received if shipments will be delayed
  • Invoicing all product sales in a timely manner.
  • Invoicing all re-charge invoices before end of each month
  • Check & sign all freight invoices, update the log and pass to accounts department.
  • Q-Pulse administrator for CS Team
  • Ensure all rejects are completed on a weekly basis and followed through to the end of the process.
  • Follow up with Customers to ensure we are receiving Forecast’s and entering them onto Perito.
  • ·Dossier invoicing & updating Contracts/Agreements folder as per instructions from Business Development Department.
  • Participation in monthly customer service meetings.
  • Participation in external or internal training as and when required and agreed with Manager.
  • Visit customers and attend internal customer meetings where necessary
  • Attend internal process meetings.
  • Any other ad hoc duties as requested by Manager.
Person Specification:
  • Previous experience working within a busy customer environment is essential.
  • Experience within a pharmaceutical environment would be a distinct advantage.
  • Highly organised with a strong attention to detail is essential.
  • Ability to manage workload and work on own initiative.
  • Ability to contribute effectively to a team environment.
  • Strong communication skills to ensure effective relationships with external and internal customers.
  • Excellent IT skills and computer literate preferably to ECDL level.
For further information on this Customer Services Executive role in Galway please contact Jenny Dore on 086 0449371 /

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