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Customer Services Manager

Job Title: Customer Services Manager
Contract Type: Permanent
Location: Galway
Industry:
REF: 84035
Job Published: over 1 year ago

Job Description

Contact: Valerie Lenihan
Email: valerie@hero.ie
Telephone: 0212066287
Title: Customer Services Manager


Our client, a leading medical device company are looking to hire a Customer Services Manager for their site in Galway.

Responsibilities:
? Work with the management team to instil customer advocacy within the company.
? Develop the Customer Service function to provide outstanding customer service/support to our global customer base.
? Develop and install systems and processes within the group and ensure these systems and processes are documented, understood and implemented on an ongoing basis.
? Communicate with customers and other company functions to fully understand customer requirements.
? Have ownership for the Demand cycle of SOP process and ultimately the Galway Budget annually.
? Manage the Weekly / Monthly and Quarterly LBE process.
? Provide the organisation with the latest market intelligence on changes in demand in a timely manner to enable the business to make the necessary operational decisions.
? Support the Month end reporting process through provision of financial and root cause information.
? Manage all opportunities from DV stage through to end of life.
? Manage the RFQ process for the Galway site.


Requirements:
? 5 years? experience in a customer service/support role. Experience in a leadership / management role is a distinct advantage.
? Degree in business, Engineering or other relevant field is desirable.
? Experience in manufacturing, preferably medical devices, including leadership responsibilities with increasing responsibility in technical/customer related fields.
? Ability to interface with customers, problem solve and drive solutions to meet customer requirements and company?s financial targets.
? Excellent presentation skills and ability to communicate business cases and technical information to all levels of an organization.


For further information on this Customer Services Manager role in Galway please contact Valerie on 021 2066287 valerie@hero.ie Check out all our open jobs on our website ? www.hero.ie