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Customer Services Manager

Job Title: Customer Services Manager
Contract Type: Permanent
Location: Galway
REF: 88458
Job Published: over 1 year ago

Job Description

Customer Services Manager

Our client, a medical device company in Galway are looking to recruit a Customer Service Manager for their site.

What Will I Be Doing
  • Change management role creating best in class team in Global Headquarters
  • Transition reporting from Operations to Commercial and align with global Commercial strategy
  • Drive sales and opportunity funnel
  • Create exceptional Customer experience by exceeding expectations
  • Design and implement innovative ways of engaging with customers
  • Develop customer, market and competitor intelligence capabilities
  • Manage and update all standard customer service tools, systems and processes

Why This Role
  • High performing culture focused on exceeding customer expectations internally and externally
  • Energetic, assertive, working with a sense of urgency where commitments matter
  • Strong team spirit, proud, selfless, encouraging others and celebrating wins collectively
  • Driven by continuous improvement, leading by example with an ongoing desire to be the best

What Do I Need
  • A self-starter, entrepreneurial, creative in nature and an agent of change
  • Ability to create and implement a customer services function to support $120M revenue site
  • Successful track record of achievements in blue chip companies
  • Flexible, determined, passionate with a desire to exceed expectations
  • International experience and personality geared toward Inclusion & Diversity
  • Strong leadership skills
  • Experience from variety companies and roles in manufacturing industry
  • Exceptional ability to engage with customers, problem solve and drive solutions to meet customer requirements and company's financial targets
  • Rational thinker with good business judgment even under stressful customer engagements.
  • Excellent communication skills and ability to articulate business cases and technical information

For further information on this Customer Service Manager role in Galway please contact Jenny Dore on 0860449371 /
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