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Customer Services Specialist

Job Title: Customer Services Specialist
Contract Type: Permanent
Location: Galway
REF: 83278
Job Published: over 2 years ago

Job Description

Customer Services Specialist

Who are the client?

A global leader in rapid point-of-care diagnostics. Being a leading developer of innovative diagnostic and monitoring devices, allows us to combine near patient monitoring tools with value-added healthcare services in order to improve care and lower healthcare costs for both providers and patients. With major research& development and operational centres in the US, UK, and Germany, and manufacturing sites in the UK, Germany, China, Japan, Korea and the US is truly global in scope. The Customer Services Specialist is responsible for a variety of sales support and order processing functions for internal and external customers to facilitate business objectives.

What will I be doing?

? Process all orders received via CRM system from each LRD
?Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner
?Review and maintain customers? open orders on a daily basis
?Investigate and resolve order processing issues reported by customers or as requested?Responsible for all facets of assigned customers (ROI)
?Resolve e-mail, fax and telephone issues with ROI customers regarding pricing, inventory availability, terms, delivery or any other question or situation a customer may inquire about
?Stay current with inventory levels and requirements
?Responsible for making sure any customer account changes are communicated to relevant owner (Sales team) and keep up-to-date on products, inventory, promotions, etc.
?Keep Team Lead informed of all changes, issues and potential concerns of all customer accounts?Work with warehouse or supply chain personnel as needed to ensure customer requirements are met and complete all customer or staff requested reporting
?Develop and maintain customer(ROI) and employee relationships
?Responsible for executing applicable Quality Management System (QMS) processes, monitoring the success of service provided, and delivering an excellent customer experience.

What Do I Need?

?Customer focused and team player
?Confident with excellent time management
?Results driven with excellent written communication skills
?Work well in a fast paced environment
?SAP or other ERP experience
?Previous customer service experience in the healthcare industry preferred
?Fluency in German

Apply below or call Jenny on 086 0449371 for more info.