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CMS Analyst

Job Title: CMS Analyst
Contract Type: Contract
Location: Cork
REF: 85896
Job Published: almost 2 years ago

Job Description

Contact: Claire English


Telephone: 091-730022

Who are the client?

A leading Multinational in the Pharmaceutical sector is recruiting a Portuguese-speaking Customer Meeting Service Analyst for their site in Cork.

What will I be doing?
  • Handling calls in a courteous, professional manner.
  • Consistently providing a high standard of customer service.
  • Taking ownership for issue resolution and escalation as required.
  • Demonstrating business process expertise.
  • Making decisions that impact own priorities and allocation of time to meet deadlines and workload.
  • Ensuring accurate recording of all data to ensure compliance with relevant compliance requirements.
  • Reporting to senior management.
  • Developing and maintaining strong working relationships.
  • Suggesting and implementing process improvements where necessary.
  • Supporting organisational changes.
  • Providing training to the business areas that support the processes.
  • Understanding and following all compliance policies, laws and regulations and integrating compliance into daily activities.
  • Ensure all operational controls are completed to level required and within agreed timeframe.
  • Cooperating with investigations, monitoring and audits and complying with any corrective actions.

What do I need?
  • 3rd level qualification in Business/Accounting/Tourism or relevant area
  • Min 2 years' experience in a customer service role, preferably in a multinational environment
  • Fluent Portuguese is essential (fluent Spanish also is an advantage)
  • Excellent telephone manner
  • Strong communication and interpersonal skills with the ability to negotiate
  • Pro-active, self-starter with excellent problem solving skills
  • Proven record of meeting targets
  • Legal/compliance experience is an advantage
  • Experience in the Tourism/Hospitality/Travel industry is also an advantage

For further information on this role in Cork please contact Aisling on 091730022

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