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Deskside Technician III

Job Title: Deskside Technician III
Contract Type: Permanent
Location: Tipperary
Industry:
REF: 89741
Job Published: 11 months ago

Job Description

Contact: Catriona Coogan
Email: catriona@hero.ie
Telephone: 0872197421

Deskside Technician III
Our client, a medical device company in Tipperary are currently looking to recruit a Deskside Technician III for their site.


Responsibilities:
  • Organizes and performs Installation, Move, Add, and Changes (IMAC) of application, computer, phone and other hardware.
  • Troubleshoots and repairs issues related to phone, computer, peripherals, printer, application and Operating Systems.
  • Creates and maintains database entries in Remedy Asset Management to accurately track Information Technology assets, and monitors and maintains work or repair requests in the Remedy incident management system.
  • Plans, tests and partners in the roll-out of new applications, hardware, Operating Systems and infrastructure equipment.
  • Performs hardware and software compatibility tests for monthly/quarterly security patching, application and Operating System updates.
  • Maintains, develops and installs network infrastructure equipment and implements necessary changes.
  • Provides guidance and technical expertise for users related to system or software related purchases and provides ad-hoc user training and instruction on computer hardware and applications.
  • May be responsible for server administration, storage back-up and other data centre activities as needed.
  • May be responsible for server administration, storage back-up and other data centre activities as needed.
Qualifications & Experience:
  • 3rd Level Qualification in IT
  • 2-3 years relevant work experience
  • PC Hardware / Software experience
  • Quality mind-set & Client focus
  • Good communication skills
  • Basic Networking concepts
  • Adherence to service level agreements
  • Strong Troubleshooting skills
  • Ability to provide on-call support on a rotation basis
For further information on this Deskside Technician III role in Tipperary please contact Catriona Coogan on 0872197421 / catriona@hero.ie
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