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Director of Production Management  

Job Title: Director of Production Management  
Contract Type: Permanent
Location: Galway
REF: 97087
Job Published: 3 months ago

Job Description

Contact: Karl Lippett
Telephone: 086 1070950

Director Production Management

Our client, a medical device company in Galway is currently looking to recruit a Director of Production Management for their site.

Key Responsibilities:
  • Manages production management activities including the investigation and resolution of incidents, problems, service requests and working assigned queues
  • Directs prioritization of problems, incidents and service requests, leveraging their business understanding
  • Advises on break-fix coding and/or scripting & maintains relevant documentation
  • Works to increase value by identifying new cost savings or process improvements
  • Provides technical explanation on incidents, problems and escalations to internal and external partners
  • Analyzes metrics and makes recommendations around performance and cost
  • Participates in setting strategic direction for Production Management domains
  • Develop work plans, schedules estimates, resource plans and budgets
  • Develop vendor statements of work, deliverables and Service Level Agreements; ensure vendor performance and deliverables meet contract specifications
  • Develop close partnerships with other technology organisations and agree mutual standards and operating procedures.
  • Full people management responsibility, including hiring, performance and compensation management, and learning & development
  • Drive aggressive operational improvements year on year
  • Oversees change management/release management and audit/compliance/regulatory activities
  • Responsible for strategic and tactical planning around the incident and problem management processes
  • May conduct long-term strategic planning and works on strategic projects with impacts across IT

Essential Business Experience and Technical Skills:
  • Bachelor’s Degree in Computer Science (Level 8), Information Systems or related or international equivalent
  • 10+ years related experience
  • 5+ years of line management experience
  • 5+ years project management experience
  • 1+ year experience managing project finances
  • Experience managing offshore teams/ vendors
  • Min 5+ yrs. of demonstrated knowledge and experience with ITIL

Preferred Experience:
  • Experience implementing an Agile framework at a large institution
  • Understanding of the industry best practices around DevOps
  • Passion for automation and the value it brings to an organization
  • PMP, ITIL certification
  • Master’s degree

For further information on this Director of Production Management role in Galway please contact Karl Lippett on 086 1070950 /

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