Job Detail

Location Limerick
Salary Negotiable
Posted
Role Type Permanent
Contact Dee Curley
email dee@hero.ie

Dutch Speaking Customer Support Rep

Dutch Speaking Customer Support Rep

Our client, a medical device company in Limerick is currently looking to recruit a Dutch Customer Support Representative for their site

Overview:
Provide a professional, friendly and efficient service to customers and the Sales teams throughout Europe. Input customer orders to the European order-entry system and provide timely and accurate responses to customer queries.

Responsibilities:

  • Process all transactions accurately through relevant company systems within department guidelines and Quality requirements
  • Process all queries within department guidelines through relevant company systems
  • Ensuring a high level of customer support to all customers at all times, taking ownership for first point of contact resolution wherever possible
  • Liaise with relevant courier companies and / or relevant internal teams to ensure prompt delivery to all customers
  • Manage emergency orders / requests as necessary and communicate to various manufacturing plants, etc. as required
  • Maintain and update customer data as required
  • Process customer feedback and product complaints through relevant company systems and within the required timelines
  • Work with the Medical Sales Teams, Remote Inventory Control team and Logistics teams to ensure fastest possible turnaround on all inventory, inventory returns and resolution of any issues that may occur on route.
  • Take on additional tasks and involvement in the execution of new departmental projects / initiatives as required
  • Manage key business processes as required, including highlighting required changes, documenting updates and providing associated training
  • All functions to be carried out in compliance with the Company’s Quality Management Systems.
  • Ensure that the client brand and image is communicated in a positive and consistent manner to all customers, both external and internal.
  • Ensure that the Code of Conduct is considered in all business matters carried out on clients behalf.

Qualifications:

  • Previous experience in a multi-national customer service environment advantageous
  • Fluency in Dutch and English
  • Good written English language skills for those Representatives for whom English is not the mother language
  • Excellent telephone manner and interpersonal skills
  • Excellent data entry skills. Good working knowledge of Microsoft® Office
  • Attention to detail, accuracy and ability to multitask
  • Ability to work under pressure and on own initiative with a positive attitude to problem-solving
  • Availability and willingness to work outside of regular hours if required
  • Willingness and availability to travel on company business if required

Benefits include:
• Life Assurance and Income Protection cover
• Educational Assistance
• Company sponsored Defined Contribution pension scheme
• Medical Health Insurance cover for you and your immediate family
• Extensive health & wellness program including Indian head massages, healthy lifestyle seminars, mindfulness courses, physio sessions, flu vaccinations, nutrition talks
• Fully equipped gym on site
• 39-hour week with flexible start & finish times
• Paid time off to participate in volunteer activities
• Free parking
• Subsidised restaurant
• Sports & Social club

For further information on this Dutch speaking role in Limerick please contact Dee on 086 7902191/ dee@hero.ie

Check out all our open jobs on our HERO Recruitment website – https://www.hero.ie/
Please Note: HERO Recruitment will not forward your details to any company without your prior approval

109060

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Dutch Speaking Customer Support Rep

Dee Curley

Role Type Permanent
Contact Dee Curley
email dee@hero.ie
mobile +353 86 790 21 91
linkedIn profile click here