Multilingual EME Customer Product Support Specialist
Our client, a medical device company in are currently looking to recruit a Multilingual Customer Product Support Specialist for their site in Galway.
What will I be doing?
- To provide second level support to our colleagues within EME in resolving customer complaints and improving our customers experience
- To be a central source for data regarding product performance that then is used by Marketing, Manufacturing, etc... to deliver increased customers loyalty
- To resolve customer issues in an efficient and timely manner and within agreed Service Level Agreements with our EME colleagues?
- To continually identify opportunities for process and system improvements that will reduce time and increase efficient resolution of customer complaints
- In order to gather accurate data on our customers? experience SFDC (sales force.com) is the system that is used across EME & the globe.
- Maintain and grow personal knowledge and skills, technical and / or product knowledge.
- Develop and maintain areas of expertise in product specialism?s required for role; sharing and expanding knowledge within the Customer Services team
What do I need?
- BSc. Biomedical Science and/or Medical Lab Scientist qualification and 1-2 years experience
- Fluency in German, Italian, Spanish or French is essential.
- Experience in troublsehooting/technical query handling
- Proficient in MS Word, PowerPoint, Excel and Outlook
- Good keyboarding and typing skills
- Detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues
- Communicate professionally ? Work independently and on a team
- Work effectively in a fast-paced environment with shifting priorities
- Experience with SAP is preferred
For further information on this Customer Product Support role in Galway please contact Avril on 0860462367 or email@example.com
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