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EMEA Technical/Customer Services Team Lead 

Job Title: EMEA Technical/Customer Services Team Lead 
Contract Type: Permanent
Location: Galway
Industry:
REF: 91861
Job Published: 7 months ago

Job Description

Contact: Maureen Ferguson
Email: careers@hero.ie
Telephone: 0860462367

EMEA Technical/Customer Services Team Lead
Our client, a medical device company in Galway are currently looking to recruit a EMEA Technical Services Team Lead for their site.

Responsibilities and Duties
  • Develop and maintain key metrics and dashboards to monitor progress and performance.
  • Maintain performance in line with agreed targets for Quality compliance, Productivity and Customer experience.
  • Reviews and analyses data set trends with the technical service team. Considering the data set trends provides direction in terms of setting work priorities and for process enhancement. Leads investigations of the negative trends and implementation of actions.
  • Reviewing continuously opportunities to streamline processes and implement changes that will drive efficiencies and improve our quality compliance and customer’s experience.
  • Organising the workload for the team and ensuring that the right resources are available and trained to the highest standard. Team management (i.e.: holiday requests, shift rota, team motivation, team meetings, etc...)
  • Responsible for the Induction and training of new team members ensuring that the highest levels of training are delivered and measured. Also maintain and grow personal knowledge and skills, technical and / or product knowledge within the team.
  • Foster teamwork and provides development opportunities and performance feedback to all direct reports
  • Ownership of internal and external audit actions to ensure the effective closure of corrective actions. Evolution of the implemented corrective and preventive actions against trends to assess effectiveness of the same.
  • Writes procedures and other Documentation needed for the enhancement of processes and systems.
  • Perform all job duties in accordance with relevant policies: company policies & regulatory compliance Partner with the QA/RA function to ensure adherence to the Quality Management System is at the core of all Technical service activities and meeting both ISO13485 and FDA 820 requirements on complaint management.


Requirements
  • Supervisory/team lead experience within medical device industry and a min 5 years’ experience
  • Demonstrated success in managing and coordinating a multi-skilled team in performance and productivity.
  • Strong analytical skills, excellent attention to detail and good business judgment.
  • Excellent interpersonal skills with an ability to achieve results through influencing others and maintaining strong links with other departments.
  • Self-starter, possesses flexibility and ability to work under pressure in a fast-changing environment and ambiguous situations with shifting priorities.
  • Effective communicator, both articulate & verbally presentable. Communicate technical knowledge to both customers and colleagues as necessary.
  • Strong record of developing and implementing procedures.

For further information on this EMEA Technical Services Team Lead role in Galway please contact Maureen Ferguson on 0860462367/ careers@hero.ie
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