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Vacancy Details

Customer Service, Call Centers & Languages

Customer Support Specialist - Galway

Contract Type: Permanent
Sector:
Location: Galway
Date: 30/10/2019
Job Reference: 106022
Contact Name: Helga Reeves
Contact Email: helga@hero.ie

Job Description

Customer Service Specialist
Our client, an electronic manufacturing company in Galway is currently looking to recruit a Customer Service Specialist for their site. The successful person should have knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

The Customer Advocate will be responsible for the overall order processing and order management of their assigned accounts. This position works closely with Sales, Marketing, Finance, Production, Engineering, Supply Chain, QA, Technical Support, and Shipping to ensure the highest level of service to their customers focusing on on-time delivery without sacrificing quality. The Customer Advocate is responsible to advocate on behalf of their customers when problems arise to ensure that premier service is delivered at all times while balancing the financial and operational goals. This will mean juggling multiple accounts/issues simultaneously to ensure we meet or exceed the expected services levels of the customer. This requires commitment to owning, managing, and leveraging the customer as well as internal relationships.

Essential Duties And Responsibilities:
  • Act as customer advocate for assigned accounts.
  • Order review to ensure it meets all commercially required terms and conditions for processing.
  • Order entry and processing through to shipment.
  • Answer questions about products, availability, established prices, credit terms/availability, and orders.
  • Inform customers of estimated delivery schedules or other information pertaining to purchased or forecasted products.
  • Communicate with the appropriate internal and external individuals to ensure orders ship on-time and according to the customer’s requested ship date.
  • Maintain customer records, reports, and/or files.
  • Establish and maintain interpersonal relationships with both internal personnel and external customers.
  • Learn and understand about customer’s business and market.
  • Make decisions and solve problems in conjunction with the assigned account management regarding assigned customers
  • Functions as a member of the Customer Advocate Team, attending team meetings and providing support to other team members as required.
  • Complete product and development training as required.
  • Learn about company’s business as appropriate. Shows up to work on time and attends work as scheduled.
  • All other duties as requested by supervisor or department head.

Job-Specific Competencies:
  • High School diploma required. B.S. or B.A. is preferred.
  • Minimum of 1+ years’ experience in customer service role.
  • Preferred knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
  • Ability to work in a fast-paced setting.
  • Requires pleasant phone manner, use of electronic mail, writing letters and memos, face-to-face discussions with individuals or teams, contact with others (face-to-face, by telephone, or otherwise).
  • Requires competition or awareness of competitive pressures, including conflict situations.
  • Requires making decisions that affect other people, the financial resources, and/or the image and reputation of this company and our customers.
  • Requires being exact or highly accurate, meeting strict deadlines, and work with others in a group or team.
  • Requires work with external customers.
  • Requires excellent communication skills including the ability to listen carefully and communicate solutions verbally and in written form.
  • Requires occasional odd or extended work hours to support customer and company business goals.
  • Job tasks may be performed in close physical proximity to other people.
  • Required to obtain an internal Customer Advocate Certification within 9 months of employment.
  • Ability to follow all applicable Business Management System (BMS) processes.

Tools:
  • Desktop/Laptop computer
  • Desktop telephone

Technology:
  • Electronic mail software – Microsoft Exchange/Outlook
  • Spreadsheet software – Microsoft Excel
  • Word processing software – Microsoft Word

Specific Tools & Technology:
  • Order Processing/Financial – Microsoft Dynamics Great Plains

Core Competencies:
  • (Other core requirements including communication, presentation, language, math, and reasoning skills)
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Ability to read, write and speak English.
  • Ability to compose reports and correspondence.
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Know and follow established company core values.

Physical Demands:
While performing the duties of this job, the employee is regularly required to use hands for data entry via standard keyboard; to reach with hands and arms; to sit for long periods of time; and to talk and hear. Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • Lifting Requirement: Minimal (up to 20 lbs.)
  • Lifting Limitation: Minimal (up to 20 lbs.)


For further information on this role please contact Vanessa Lynch on 0860462367 / team@hero.ie
Check out all our open jobs on our HERO Recruitment website – https://www.hero.ie/
Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval.

Clients we are proud to work with

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W1siziisijiwmtyvmduvmdgvmtivmjevmtkvnjcxl2noywvsbguucg5nil0swyjwiiwidgh1bwiilciyntb4mtuwxhuwmdnlil1d
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More

“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

"From the first prompt call-back to the ultimate congratulatory call to inform me of a job offer, Karl was an absolute professional; sound advice, solid research and knowledge of companies, unwavering persistence and friendly encouragement. West is best, so for anyone looking for a technical role, talk to Karl"

Fiachra Collins
Computer Vision Algorithm Team Manager
Valeo

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources
Pivot

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 


Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King

I am extremely grateful to Anne-Marie at HERO Recruitment for helping me land an opportunity in Ireland. She had a great deal of information regarding the job profile, was extremely prompt in arranging an interview and followed it up brilliantly. She was an excellent point of contact between the employer and me during the whole process. She has good knowledge about the process and was well aware of the timelines. I would recommend Anne-Marie, HERO Recruitment to anyone who is looking for opportunities in the country

Nikhil Pradeepkumar
Optical Engineer
Valeo Vision Systems
More

“I have worked with HERO recruitment (formerly HERO recruitment) for a number of years both within my current and previous position. I have always found HERO recruitment excellent to partner with, the consultants know our industry and cultural fit and can therefore successfully source high calibre candidates to match our open vacancies. I find HERO recruitment very professional to deal with and any candidates I interview who are sourced by HERO always have a positive recruitment experience”.

Moira Faherty,
Human Resources Manager
Chanelle Group

“My very first impression was that I was dealing with a recruitment company who were extremely professional, supportive and knowledgeable of the role for which I was applying. Not only were the responsibilities of the role explained to me in great detail, but they also went to great lengths to really understand the depth of my technical, managerial and leadership experience and capabilities. What impressed me the most was their personal touch in building a strong relationship with me as a candidate and in maintaining regular contact with me on the status of the role throughout the application process”.

Adrian Rice,
Engineering Manager 
Boston Scientific

“HERO have been a key strategic recruiting partner to Hollister ULC over many years. During our continued growth and expansion at our facility in Ballina, Hero have worked closely with us to really understand our recruiting needs, the calibre of talent we are looking for, and the fit for our Hollister culture. HERO have successfully sourced and placed candidates for us into Research and Development, Project / Process Engineering, Supply Chain and key Management roles.  They have a very experienced and professional team, and bring an excellent regional, national and international perspective”. 

Tom Horkan,
Asst. HR Manger
Hollister ULC, Ballina, Co. Mayo

"From the first prompt call-back to the ultimate congratulatory call to inform me of a job offer, Karl was an absolute professional; sound advice, solid research and knowledge of companies, unwavering persistence and friendly encouragement. West is best, so for anyone looking for a technical role, talk to Karl"

Fiachra Collins
Computer Vision Algorithm Team Manager
Valeo

“HERO Recruitment continues to be a valued partner in supplying high calibre candidates to all three Boston Scientific sites in Ireland. In particular they have been successful in delivering on specific roles for key project scale-ups. HERO has also provided on-site recruitment presence during increased activity when required and consistently operate in a highly professional and competent manner”.   

Lorraine McDonnell,
Senior Talent Acquisition Specialist
Boston Scientific 

“HERO Recruitment were instrumental in sourcing and delivering key talent to the organisation and enabled us to meet our key deliverables within our start-up phase. They thoroughly understood our culture and constantly over delivered on our expectations. Our partnership with HERO Recruitment has without a doubt been  a professional and collaborative one. HERO exceed themselves in all aspects of recruitment and are an absolute pleasure to work with”.

Christine Power,
VP of Human Resources
Pivot

“HERO recruitment is an extension to our talent acquisition team. From hiring strategy meeting to the induction of the right talent, the HERO recruitment team provide an exemplary service. They are knowledgeable about our business needs, responsive and thorough. A true talent acquisition partner”. 


Orla Keady-Giblin,
Human Resources Manager
Ingersoll Rand – Thermo King

I am extremely grateful to Anne-Marie at HERO Recruitment for helping me land an opportunity in Ireland. She had a great deal of information regarding the job profile, was extremely prompt in arranging an interview and followed it up brilliantly. She was an excellent point of contact between the employer and me during the whole process. She has good knowledge about the process and was well aware of the timelines. I would recommend Anne-Marie, HERO Recruitment to anyone who is looking for opportunities in the country

Nikhil Pradeepkumar
Optical Engineer
Valeo Vision Systems
More

Clients we are proud to work with

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