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Vacancy Details

Customer Service, Call Centers & Languages

French Customer Service/Operations Manager - Cork

Contract Type: Permanent
Sector:
Location: Cork
Date: 21/08/2017
Job Reference: 89239

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 0860447371

French Customer Service/Operations Manager
Our client, a pharmaceutical company in Cork are currently looking to recruit a French Customer Service/Operations Manager for their site.


What will I be doing
  • Responsible for leading operations with a team of 10-15 employees
  • Actively connect with your people and drive engagement by holding regular 1-1's and team meetings.
  • Coaching and developing a team to its fullest potential to contribute to overall company performance
  • Develop top talent by participating in regular succession planning and having robust performance conversations.
  • Recognise and reward excellent performance within the team.
  • Work as part of the company management team to make the company a great place to work for all employees.
  • Work in partnership with various cross-functional stakeholders to maintain efficient and compliant processes.
  • Ensure the culture of compliance is reinforced continuously within the team.
  • Actively develop and maintain trusted relationships internally & externally with all business partners, while providing thoughtful and candid insights into key business matters.
  • Leads where possible continuous improvement initiatives including standardization and/or re-engineering of processes and controls.
  • Continuously look for ways to improve our service level for our customers /stakeholders
  • At all times provide input and recommendations into current process and ways in which it can be improved in terms of efficiency and effectiveness.
  • Ensure best practices are in place to achieve highest standards within daily operations.
  • Drive cross-functional projects where opportunity arises.
  • Demonstrate excellent project management abilities and strong understanding of systems.
  • Support organizational changes.
  • Analyse and translate data into key strategic inputs and insights to drive decision making.
  • Proven ability to work on high level value-add ad hoc projects while continuing to achieve routine goals

What do I need
  • Bachelor's degree in business and MBA qualification is desirable.
  • Fluent French with Strong People Management & Leadership Skills
  • Self-motivated professional with excellent customer service and strong working/team building relationship skills
  • Proven interpersonal and communication skills to interact with all levels of an organization
  • Demonstrates good judgment and is solution orientated
  • Ability to work independently and within a team environment
  • Strong organizational and multitasking capabilities
  • Attentive to details to ensure compliance and accurate reporting.
  • Clear and concise written skills.
  • Experience of working to tight deadlines and analysing multiple entities.
  • Flexibility in adapting to a non-routine and fast paced environment.
  • Systems experience especially Salesforce, I3 or SAP is a plus
For further information on this French Customer Service/Operations Manager role in Cork please contact Jenny Dore on 08604479371 / jenny@hero.ie
Check out all our open jobs on our HERO Recruitment website - www.hero.ie
Please Note: HERO Recruitment will not forward your details to any company without your prior approval



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Moira Faherty,
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Tom Horkan,
Asst. HR Manger
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“Merit Medical have partnered with Hero for the past 10 years. During this time we have grown our employee numbers to 630 employees. Our experience of working with HERO is that they have a personal client focused approach, they know the market and they can deliver on the candidates.  The medical device market is competitive and our company success is dependent on the quality of our people, we want the best there is in the market so we can grow and in turn offer development opportunities to our people. 

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Lorraine McDonnell,
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