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French Customer Service/Operations Manager

Job Title: French Customer Service/Operations Manager
Contract Type: Permanent
Location: Cork
Industry:
REF: 89239
Job Published: 12 months ago

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 0860447371

French Customer Service/Operations Manager
Our client, a pharmaceutical company in Cork are currently looking to recruit a French Customer Service/Operations Manager for their site.


What will I be doing
  • Responsible for leading operations with a team of 10-15 employees
  • Actively connect with your people and drive engagement by holding regular 1-1's and team meetings.
  • Coaching and developing a team to its fullest potential to contribute to overall company performance
  • Develop top talent by participating in regular succession planning and having robust performance conversations.
  • Recognise and reward excellent performance within the team.
  • Work as part of the company management team to make the company a great place to work for all employees.
  • Work in partnership with various cross-functional stakeholders to maintain efficient and compliant processes.
  • Ensure the culture of compliance is reinforced continuously within the team.
  • Actively develop and maintain trusted relationships internally & externally with all business partners, while providing thoughtful and candid insights into key business matters.
  • Leads where possible continuous improvement initiatives including standardization and/or re-engineering of processes and controls.
  • Continuously look for ways to improve our service level for our customers /stakeholders
  • At all times provide input and recommendations into current process and ways in which it can be improved in terms of efficiency and effectiveness.
  • Ensure best practices are in place to achieve highest standards within daily operations.
  • Drive cross-functional projects where opportunity arises.
  • Demonstrate excellent project management abilities and strong understanding of systems.
  • Support organizational changes.
  • Analyse and translate data into key strategic inputs and insights to drive decision making.
  • Proven ability to work on high level value-add ad hoc projects while continuing to achieve routine goals

What do I need
  • Bachelor's degree in business and MBA qualification is desirable.
  • Fluent French with Strong People Management & Leadership Skills
  • Self-motivated professional with excellent customer service and strong working/team building relationship skills
  • Proven interpersonal and communication skills to interact with all levels of an organization
  • Demonstrates good judgment and is solution orientated
  • Ability to work independently and within a team environment
  • Strong organizational and multitasking capabilities
  • Attentive to details to ensure compliance and accurate reporting.
  • Clear and concise written skills.
  • Experience of working to tight deadlines and analysing multiple entities.
  • Flexibility in adapting to a non-routine and fast paced environment.
  • Systems experience especially Salesforce, I3 or SAP is a plus
For further information on this French Customer Service/Operations Manager role in Cork please contact Jenny Dore on 08604479371 / jenny@hero.ie
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