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French Speaking Customer Meeting Services Senior Analyst

Job Title: French Speaking Customer Meeting Services Senior Analyst
Contract Type: Permanent
Location: Cork
Industry:
REF: 90099
Job Published: 12 months ago

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 0860449371

French Speaking Customer Meeting Services Senior Analyst
Our client, a pharmaceutical company in Cork are currently looking to recruit a Customer Meeting Services Senior Analyst for their site.


What will I be doing
  • Provide all aspects of the contracting and payment activities
  • Support the CMS Manager by assuming front line operational & technical escalations or queries from the team & affiliates
  • Be the "go-to" person for the CMS Hub team to learn from on all aspects of the contract to pay and transfer of value disclosure processes
  • Provide excellent customer experience through the timely coordination & execution of contract to pay processes for countries within the Hub, this includes monitoring daily operational dashboard to ensure compliance with pre-defined SLAs & ensuring effective distribution of the dashboard across the team
  • Lead CMS team members to ensure adherence to Anti-Corruption requirements, compliance & Transparency Disclosure requirements when interacting with and engaging HCPs
  • Review, analyse & distribute key metrics to stakeholders to ensure KPIs are being met & improved
  • Schedule & lead operational calls with the affiliate, building a positive & trusted working relationship between the company & affiliate CMS teams
  • Effectively coach & mentor the CMS team members to ensure they deliver excellence and compliance across key processes.
  • Demonstrate business process expertise, both functionally and technically and be prepared to train/lead team in same.
  • Support global and regional CMS projects as required representing the company perspective & support the implementation of same within the company as required
  • Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members

What do I need
  • Experience in Sales Force, SAP P2P module, MS Office including Visio is an advantage
  • Experience with contracting systems is an advantage
  • Fluency in French & English is required
  • +5 years' experience with excellent communications & compliance skills, together with experience identifying and leading process change, in a customer-facing environment
  • Bachelor's Degree and Project Management certification is an advantage

For further information on this Customer Meeting Services Senior Analyst role in Cork please contact Jenny Dore on 0860449371 / jenny@hero.ie
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