French Speaking Customer Meeting Services Senior Analyst
Our client, a pharmaceutical company in Cork are currently looking to recruit a Customer Meeting Services Senior Analyst for their site.
What will I be doing
- Provide excellent, in-depth oversight & coordination of the contracting and payment activities
- Provide front line operational & technical escalations or queries from the team & affiliates
- Be the go-to person for the CMS Hub team to learn from on all aspects of the contract to pay and transfer of value disclosure processes.
- Provide excellent customer experience through the timely coordination & execution of HCP contract to pay processes for the different countries
- Ensure compliance with pre-defined SLAs & ensuring effective distribution of the dashboard across the team
- Lead CMS team members to ensure adherence to Anti-Corruption requirements, compliance & Transparency Disclosure requirements when interacting with and engaging HCPs
- Review, analyse & distribute key metrics to stakeholders to ensure KPIs are being met & improved
- Schedule & lead operational calls with the affiliate, building a positive & trusted working relationship between the company & affiliate CMS teams
- Effectively coach & mentor team members to ensure they deliver excellence and compliance across key processes.
- Demonstrate business process expertise, both functionally and technically and be prepared to train/lead team in same.
- Support global and regional CMS projects as required representing the company perspective & support the implementation of same within the company
- Support the overall CMS team by demonstrating flexibility
What do I need
- Fluency in French & English is required.
- +5 years' experience with excellent communications & compliance skills, together with experience identifying and leading process change, in a customer-facing environment
- Bachelor's Degree and Project Management certification desirable
- Ability to handle complexity and utilize analytical skills, with attention to detail
- Ability to proactively & effectively analyse & resolve problems
- Ability to effectively prioritize and complete key tasks and deliverables
- Able to respond flexibly and empathetically to customer needs
For further information on this Customer Meeting Services Senior Analyst role in Cork please contact Jenny Dore on 0860449371 / email@example.com
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