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Vacancy Details

Customer Service, Call Centers & Languages

French Speaking Customer Meeting Services Senior Analyst - Cork

Contract Type: Permanent
Sector:
Location: Cork
Date: 13/10/2017
Job Reference: 90139

Job Description

Contact: Jenny Dore
Email: jenny@hero.ie
Telephone: 0860449371
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French Speaking Customer Meeting Services Senior Analyst
Our client, a pharmaceutical company in Cork are currently looking to recruit a Customer Meeting Services Senior Analyst for their site.


What will I be doing
  • Provide excellent, in-depth??oversight & coordination??of the contracting and payment activities??
  • Provide front line operational & technical escalations or queries from the team & affiliates
  • Be the??go-to??person for the CMS Hub team to learn from on all aspects of the contract to pay and transfer of value disclosure processes.
  • Provide excellent customer experience through the timely coordination & execution of HCP contract to pay processes for the different countries
  • Ensure compliance with pre-defined SLAs & ensuring effective distribution of the dashboard across the team
  • Lead CMS team members to ensure adherence to Anti-Corruption requirements, compliance & Transparency Disclosure requirements when interacting with and engaging HCPs
  • Review, analyse & distribute key metrics to stakeholders to ensure KPIs are being met & improved
  • Schedule & lead operational calls with the affiliate, building a positive & trusted working relationship between the company & affiliate CMS teams
  • Effectively coach & mentor??team members to ensure they deliver excellence and compliance across key processes.
  • Demonstrate business process expertise, both functionally and technically and be prepared to train/lead team in same.
  • Support global and regional CMS projects as required representing the company perspective & support the implementation of same within the company??
  • Support the overall CMS team by demonstrating flexibility??

What do I need?? ????
  • Fluency in French & English is required.
  • +5 years' experience with excellent communications & compliance skills, together with experience identifying and leading process change, in a customer-facing environment??
  • Bachelor's Degree and Project Management certification desirable
  • Ability to handle complexity and utilize analytical skills, with attention to detail
  • Ability to proactively & effectively analyse & resolve problems
  • Ability to effectively prioritize and complete key tasks and deliverables
  • Able to respond flexibly and empathetically to customer needs


For further information on this Customer Meeting Services Senior Analyst role in Cork please contact Jenny Dore on 0860449371 / jenny@hero.ie
Check out all our open jobs on our HERO Recruitment website - www.hero.ie
Please Note: HERO Recruitment will not forward your details to any company without your prior approval
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