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Job ID: JOB-13279
General Manager – Technical Services (Facilities)

Location – Dublin M50 Corridor (Hybrid)

The Opportunity

You will take full ownership and responsibility of the technical aspect of the business including developing strategic plans, ensuring to meet and exceed budget expectations, continuing to grow and develop the business through new wins, organic growth and acquisitions. Through a people first and growth focused approach you will ensure that the business continues to solidify its presence and market leading position within the industry. This is an Executive Team position reporting directly to the CEO

The Company

In the world of Customer focused services groups their clients are a trusted partner bringing high levels of knowledge and business experience to every client service by designing and delivering solutions and providing exceptional quality and value. They are the market leader for a wide range of outsourced services across the Uk and Ireland.

Their customers range from single-site standalone system operators to multinationals with complex multi-sites within Education, Property Management, Healthcare, Life science, Retail and Central and Local Government 

This role of General Manager for technical services will lead and drive the function for delivering maintenance, project management and compliance services across a wide range of sectors.

Key Responsibilities

Strategic Planning

Prepare a strategic business plan, monitoring progress against the plan to ensure that the business attains its targets and objectives as efficiently as possible.  Prepare strategies to outline short and long-term tactical direction planning and implementation steps, including budgets. Provide strategic guidance and recommendations to the CEO and Executive Team, keeping them aware of developments within the industry and ensuring that we are at the leading edge of winning, providing and retaining business within the technical sector

Financial & Commercial Performance

Prepare, gain acceptance and monitor the implementation of the annual budget in support of the strategic plan and ensure that budget targets are met, that revenue flows are maximised and costs are adequately controlled.  Consistently strive to achieve the Business Units’ operating and financial objectives. Direct and control the work and resources within the Business Unit to optimise operational performance and achieve the desired impact on business results. Convert quoted works into converted jobs

Growth & Market Leadership

Continuously drive for improvement in the quality and value of the services and solutions provided by the Business Unit.  Identify potential business opportunities and develop new business, supporting the Group’s overall growth strategy. Lead negotiations with customers and other key contacts to secure the most effective contract terms or outcomes for the Group.

Establish and maintain effective formal and informal links with current and potential customers, government departments and agencies, local authorities, key decision-makers, and other stakeholders generally, to network appropriately and ensure that business is held in high regard within the industry and is positioned to provide the appropriate range and quality of services to increase sales and grow market share.

Quality & Compliance

Ensure that the appropriate internal policies are followed to comply with all relevant statutory and regulatory requirements minimising commercial or financial risk to the business.

People Strategy

Contribute to the development of our group People Strategy. Provide strategic leadership & expertise to the business unit thus empowering your leadership team to ensure the most effective teams are currently in place & performing with objectives and targets being achieved. Ensure that in collaboration with HR the leaders of the future are identified and are provided with the development programs and opportunities required to enable the business unit succession plan

Key Competencies

Leadership

• Create an environment that nurtures our values and the achievement of our mission
• Foster a culture in which colleagues understand their role and demonstrate integrity
• Set high standards for the team, speaking out in instances where our values are not displayed
• Drive and support the team in delivering high performance
• Manage reactive works
• Recognise and reward colleagues whose actions support our vision and values
• Communicate plans and activities in a manner which invokes colleague engagement
• Passion and drive to bring out CREDO to life

Drives Collaboration

• Forge the sharing of skills and collaboration
• Lead by showing colleagues how to act in a common cause for our clients and the communities we serve
• Apply deliberate influencing strategies
• Create opportunities for team members to be innovative and think in different ways
• Commit to the development of others through mentoring, coaching and training
• Value and engage individual differences to enable team success
• Establish internal and external relationships, alliances and networks

Leads Future Success

• Establish and implement strategic plans to achieve business unit and group objectives
• Inspire others to embrace change with enthusiasm and energy
• Take on challenges and unfamiliar assignments
• Generate new profit-making initiatives

Vision is to be so important to our customers, so valuable to our business and provide experiences so good that we are always the partner of choice

For further information on this great opportunity for General Manager of Technical Services please contact Caroline Kingston on caroline@hero.ie or 086-8395531

Check out all our open jobs on our HERO Recruitment website – https://www.hero.ie/

Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval.

Data can only be transferred outside of the EEA on the basis of standards contractual clauses, to a country for whom an adequacy decision has been given by the European Commission or where the express permission of the data subject has been given. You have supplied us with your personal data in the process of applying for a position. Our client company may have personnel outside of the EEA who will review you data. We will apply the appropriate criteria in respect of the data transfer depending on the location of those personnel.

Caroline Kingston

JOB-13279

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